Guest Experience F&B Operations Manager

Mandarin Oriental Hotel Group Limited; West Covina (CA); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Mandarin Oriental Hotel Group Limited in West Covina, California seeks a Food and Beverage Manager to guide day-to-day F&B operations, ensure an exemplary guest experience, and drive the department toward a 5-star/5-diamond standard.

You will lead the FOH team, maintain menu knowledge, coordinate pre-service briefings, manage events, uphold MOQA, FORBES, LQA standards, and sustain a welcoming atmosphere for guests.

Qualifications

• Experience in luxury hotel F&B operations.
• Strong guest relations and service orientation.
• Proven leadership of front-of-house teams.
• Ability to communicate menus and service standards clearly.

Responsibilities

• Maintains expert level knowledge of all menus and ingredients.
• Participates in pre-service meetings to communicate reservations and dietary needs.
• Develops and manages F&B marketing activities as directed.
• Maintains FOH department cash handling procedures.

Skills

Guest relations

Team leadership

Menu knowledge

FOH operations

Job description

Mandarin Oriental Hotel Group Limited in West Covina, California seeks a Food and Beverage Manager to guide day-to-day F&B operations, ensure an exemplary guest experience, and drive the department toward a 5-star/5-diamond standard.

You will lead the FOH team, maintain menu knowledge, coordinate pre-service briefings, manage events, uphold MOQA, FORBES, LQA standards, and sustain a welcoming atmosphere for guests.