Hospitality General Manager

New Belgium Brewing Company Inc; Kalamazoo (MI); On-site; USD 75,000 - 87,000; Full time

Benefits offered by this job

Medical & Dental Insurance

401k Match

Paid Time Off (PTO)

Short Term Disability Insurance

Employee Assistance Program

Profit Sharing

Job summary

New Belgium Brewing Company Inc in Kalamazoo is seeking a hands-on Hospitality Operations Leader to guide FOH, BOH, and Event Programming teams on a busy on-site campus. This full-time role focuses on delivering a high-value guest experience while optimizing performance and profitability.

You will manage staffing, budgeting, marketing initiatives, and safety standards, collaborating with managers and partners to sustain growth and exceptional service at scale in a dynamic craft beer environment.

Qualifications

• 3+ years of team management and customer service experience.
• Excellent customer service and communication skills.
• Ability to lead across FOH, BOH, and events.
• Strong budgeting, reporting, and resource allocation abilities.
• Knowledge of marketing/branding practices.

Responsibilities

• Oversee day-to-day onsite operations (40–45 hours/week).
• Drive strategic priorities and improve processes.
• Ensure profitable restaurant performance and efficient use of staff.
• Oversee staff scheduling and performance; provide training/mentoring.
• Manage budgeting, finances, and resource allocation.
• Lead sales and branding campaigns to enhance site experience.
• Uphold food safety and health standards; ensure compliance.

Skills

Team Management

Customer Service

Communication

Interpersonal Skills

Budgeting

Marketing/ Branding

Public Speaking

Microsoft Office

Windows OS

Tools

Windows OS

Microsoft Office

Job description

This position is responsible forcreating, directing, and maintaining ahigh value, on premise, guest experience, through the leadership and management of the Front of House (FOH), Back of House (BOH) & Event Programming Teams. This is a full-time position at our Downtown Kalamazoo Hospitality campus.

Essential Duties:

• Oversee and direct day to day operations onsite (averaging 40-45 hours/week) Facilitation of strategic priorities, departmental goals, initiatives, andperformance work objectivesmanagement, while seeking process improvements.
• Ensure the efficient and profitable business performance of the restaurant and the optimal utilization of staff and resources.
• Oversee staff scheduling.
• Oversee and report on budgeting anddepartment finances, managing profitability & allocating resources.
• Oversee inventory management.
• Manage staffhiring and performance; provide training/mentoring and facilitate professional development Attract patrons by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.
• Integration of Sales and Branding campaigns into the site aesthetic and experience Maintain high standards of food, service, health, and safety.
• Uphold legal requirements.
• Upkeep and attention to care of equipment and arrangements for repairs, contracts, and other services
• Active member of the FOH, BOH & Event Programming Teams as needed
• Other duties as assigned

Education/ Experience/Skills:

• 3+ of team management and customer service experience.
• Exceptional customer service skills and abilities.
• Must be able to communicate clearly and effectively with all managers, coworkers, guests, and business partners at all business volume levels.
• High level interpersonal and mediation skills.
• Ability to deal with difficult situations and resolve matters appropriately and effectively.
• Working knowledge of financial statements.
• Knowledge of brewing processes and Food & Beverage industry
• In depth understanding of marketing/branding best practices and procedures
• Advanced verbal & written andpublic speaking skills
• Windows OS andMicrosoft Office experience desirable

Percent of Travel:0-10%

Working Conditions:

Office; Restaurant environment; Position requires working nights & weekends

Physical Requirements:

• The position requires frequent, constant standing and walking.
• Be able to work in a standing position for long periods of time (up to 10 hours).
• Be able to reach, bend, stoop and frequently lift up to 40 pounds.
• Must be able to move and process information quickly.
• Continuously bend, reach, twist and use your hands and arms.

Wage information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is New Belgium's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, or other position-related reasons.

Starting Salary Range: $75,000.00 - $87,000.00

All Full time Coworkers at New Belgium enjoy the following benefits after one calendar month of employment:

• Medical & Dental Insurance (options available for dependents)
• Basic Term Life and AD&D Insurance
• Short Term Disability Insurance
• Flexible Spending Account
• Employee Assistance Program
• PTO
• 401k Match
• Paid Caregiver Leave
• Profit Sharing

Certain positions with ‘On Call’ responsibilities may be eligible for phone/data reimbursement. Details will be shared, and questions answered during our interview process.

EEO Statement

Bell’s and New Belgium welcomes all. We are committed to building an environment that is diverse, equitable, and inclusive within our own walls and amidst the entire craft beer community. Bell’s and New Belgium strictly prohibits and does not tolerate discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender identity and expression (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, marital status, sexual orientation, genetic information, or any other characteristic protected under applicable federal, state or local law. At New Belgium, we’re committed to proving that business can be a force for good.

When you join our team, you’ll play a role in bringing world-class beer to our fans – and you’ll have a hell of a lot of fun doing it.

Empowered people make exceptional beer – and build successful, lasting businesses.

At Bell’s, this philosophy drives us every day.

If our commitment to investing in our coworkers makes us a bit eccentric—well, it wouldn’t be the first time someone has used that word to describe us.

We believe beer and business can be a catalyst to renew trust and unity in our communities.

This includes doing right by our team members through competitive benefit programs, exclusive employment perks, and opportunities for continued education.

Over 38 years, we’ve found it’s the best way to build a fantastic community of damn good people with a diversity of identities and perspectives who make the best beer in the world.

And our company’s future depends on it, too.

While we retain our independent spirit in countless ways, Bell’s Brewery joined forces with New Belgium Brewing in early 2022.

We are integrated two iconic breweries as one company with shared policies, benefits, and programs.

As we bring the best of our two companies together, we will continue to strive for transparency with all our current and future coworkers.