Guest Experience & Events Specialist

Faith Technologies Inc; Menasha (WI); On-site; USD 19,000 - 30,000; Full time

Job summary

Faith Technologies, Inc. in Menasha, WI, is seeking a Guest Services Associate to manage day-to-day hospitality, events, and on-site maintenance at the designated location.

The role emphasizes strong communication, planning, organization, and problem-solving with flexibility for nights and weekends. The position requires local travel for ingredients, collaboration with housekeeping and vendors, and a focus on creating a warm, welcoming guest experience while maintaining a clean, safe facility.

Qualifications

• High School Diploma or GED required.
• 1+ years hospitality/guest service experience preferred.
• Local travel for event ingredients and supplies.
• Flexible schedule including nights and weekends.

Responsibilities

• Oversees and executes catering development, strategic menu planning, and event hospitality services.
• Oversees and executes the process of catering services for each event and/or prepares meals, snacks, and beverages.
• Looks for ways to enhance existing operations and guest experience.
• Oversees relationship with housekeeping staff, creates cleaning and maintenance schedules, ensures facility is in best shape before, during, and after guest arrival, and fills in as needed on housekeeping duties.
• Oversees and plans food inventory, fosters relationships with external vendors.
• Oversees the process of maintaining an inventory of supplies for guests, facility housekeeping and maintenance, groceries, bar and alcohol supplies, office supplies, etc.
• Prepares invoices, reports, emails, letters, and other documents.
• Works closely with Guest Services Manager, assisting with back-up on event scheduling, Touch-Stay, email communications, etc.
• Oversees and ensures general aesthetics of the building and ensures a clean and organized facility, including organizing cabinetry and shelving to meet guest expectations and needs.
• Maintains a positive attitude and provides a warm, hospitable, and welcoming feel for all customers throughout events, provides tours and facility/property information as requested, and implements improvements to the process as suggested and necessary.
• Works with the marketing team or local vendors to order gifts/gift baskets for guests.
• Provides special accommodations for guests as needed, such as ADA requirements, food allergies, and other important guest preferences.
• Works with local vendors to promote FTI in the community.
• Ensures a clean, safe, and workable kitchen area.
• Facilitates guest needs (within reason).
• Performs other related duties as required and assigned.

Skills

Hospitality experience

Communication skills

Time management

Education

High School Diploma or GED

Job description

Faith Technologies, Inc. in Menasha, WI, is seeking a Guest Services Associate to manage day-to-day hospitality, events, and on-site maintenance at the designated location.

The role emphasizes strong communication, planning, organization, and problem-solving with flexibility for nights and weekends. The position requires local travel for ingredients, collaboration with housekeeping and vendors, and a focus on creating a warm, welcoming guest experience while maintaining a clean, safe facility.