Premium Events & Guest Experience Coordinator

CBRE; Menlo Park (CA); On-site; USD 50,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

401k

Job summary

CBRE in Menlo Park, CA seeks a Meetings & Events Coordinator to deliver white-glove concierge services and support the events team for a superior workplace experience.

You will greet guests, manage requests, coordinate transportation and logistics, maintain vendor relations, and assist with conference room turnover, while upholding CBRE RISE values and delivering exceptional service to employees and clients.

Qualifications

• 2+ years of related experience.
• Proficiency in Microsoft Office.
• Ability to lift 50 lbs.
• Excellent customer service and communication.

Responsibilities

• Be the first point of contact for all those entering the facility.
• Record and log service requests and track statuses; provide administrative aid to the event team.
• Deliver world-class customer service to all individuals in the facility.
• Build and maintain a database of local business recommendations.
• Follow property-specific security and emergency procedures.
• Acknowledge inquiries or complaints and provide solutions in a professional manner.
• Resolve problems and identify approaches to meet team objectives.
• May establish new techniques to help the team meet objectives.
• Lead by example and model CBRE RISE values.
• Provide support for meetings and events as needed.
• Coordinate guest services with clients, vendors, and team members.
• Create a hospitable environment for attendees and vendors on event day.
• Assist with conference room turnover and midday room refresh.
• Respond to event activities such as supplies, equipment, food and beverage, security.
• Organize and track/inventory event supplies and alert when new orders are needed.
• Escalate potential issues as appropriate.
• Use procedures to solve straightforward problems under supervision.

Skills

MS Office

Problem solving

Organizational skills

Communication skills

High School Diploma/GED

Physical stamina

Education

High School Diploma or GED

Tools

Billing software

Concierge desk systems

Job description

CBRE in Menlo Park, CA seeks a Meetings & Events Coordinator to deliver white-glove concierge services and support the events team for a superior workplace experience.

You will greet guests, manage requests, coordinate transportation and logistics, maintain vendor relations, and assist with conference room turnover, while upholding CBRE RISE values and delivering exceptional service to employees and clients.