Guest Experience Educator (Retail)

Lululemon Athletica Inc.; New Jersey; On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development course offerings

Mentorship programs

Job summary

lululemon Athletica Inc. is recruiting an Educator to deliver world-class guest service and expert product education in our retail stores.

You will engage with guests, assess needs, and communicate the value of our technical fabrics while guiding them through seamless omnichannel options such as buy-online-pickup-in-store and ship-from-store. The role emphasizes quick on-floor engagement, feedback loops with leadership, and a collaborative team environment.

Qualifications

• Must be legally authorized to work in the country where the store is located
• Must be 18 years of age or older
• Must have proof of the Right to Work and evidence relating to local regulatory requirements (EMEA only)
• Must have the ability to travel to the assigned store with own transportation

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time
• Assess guests’ needs to provide customized, effective purchase and return solutions and support
• Provide technical product education by articulating the value and benefit of the product
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs
• Receive guest feedback and partner with store leadership to take appropriate action and 'make it right' for guests
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences
• Establish supportive and productive relationships with all team members
• Collaborate with team members to ensure optimal guest experience and support store operations
• Perform product presentation tasks according to company standards
• Use in-store technology to support store operations and provide positive guest experiences
• Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store
• Understand and adhere to people safety policies and procedures to maintain a safe work environment
• Perform work in accordance with applicable policies, procedures, and laws or regulations

Skills

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Personal Responsibility

Self-Awareness

Collaboration & Teamwork

Enthusiasm

Education

High school diploma, GED, or equivalent

Job description

lululemon Athletica Inc. is recruiting an Educator to deliver world-class guest service and expert product education in our retail stores.

You will engage with guests, assess needs, and communicate the value of our technical fabrics while guiding them through seamless omnichannel options such as buy-online-pickup-in-store and ship-from-store. The role emphasizes quick on-floor engagement, feedback loops with leadership, and a collaborative team environment.