Guest Experience Educator & Product Expert

Hbcu Connect, Llc; Utah; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development course offerings

People networks, mentorship programs

Job summary

lululemon Utah is seeking an Educator to deliver world-class guest service and authentic product education, while embodying our community and culture. You will engage guests, explain product benefits, and support store operations on the floor.

You will move with energy to assist guests, handle purchases/returns, and collaborate with teammates in a fast-paced luxury retail environment. Evening/weekend availability is often required.

Qualifications

• Must be legally authorized to work in the country in which the store is located
• Must be 18 years of age or older
• Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
• Must have the ability to travel to assigned store with own transportation methods
• Willing to work a flexible schedule including evenings, weekends, and holidays
• Willing to work in an environment with bright lights and loud music
• Willing to move through a store for most of a shift to help guests and accomplish work
• Willing to move boxes weighing up to 30 lbs (13.6 kg)
• Willing to work as part of a team and also complete some work independently

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests' time.
• Assess guests' needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and "make it right" for guests.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Collaborate with team members to ensure optimal guest experience and support store operations.
• Perform product presentation tasks (e.g., restock or relocate items) according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.

Job description

lululemon Utah is seeking an Educator to deliver world-class guest service and authentic product education, while embodying our community and culture. You will engage guests, explain product benefits, and support store operations on the floor.

You will move with energy to assist guests, handle purchases/returns, and collaborate with teammates in a fast-paced luxury retail environment. Evening/weekend availability is often required.