Guest Experience Educator – Elevate Service & Community

lululemon; Thousand Oaks, Northern (CA, KY); Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Employee discount

Fitness & yoga classes

Wellbeing and personal growth programs

Job summary

lululemon is hiring Educator to deliver world-class guest experiences, provide top-quality product education, and authentically share our community and culture. This role emphasizes inclusion, integrity, and personal accountability while engaging guests across in-store and omnichannel experiences.

Available in a dynamic store environment with a focus on team collaboration, safety, and exceptional customer service. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• Must be legally authorized to work in the country in which the store is located.
• Must be 18 years of age or older.
• Must have the ability to travel to assigned store with own transportation methods (if applicable).
• Willing to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.
• Perform product presentation tasks according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed to maintain the luxury environment of the store.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.

Skills

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Personal Responsibility

Self-Awareness

Collaboration and Teamwork

Enthusiasm

Education

High school diploma / GED

Job description

lululemon is hiring Educator to deliver world-class guest experiences, provide top-quality product education, and authentically share our community and culture. This role emphasizes inclusion, integrity, and personal accountability while engaging guests across in-store and omnichannel experiences.

Available in a dynamic store environment with a focus on team collaboration, safety, and exceptional customer service. Flexibility for evenings, weekends, and holidays is required.