Guest Experience Educator

Lululemon Athletica; Virginia (MN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development course offerings

Mentorship programs

Job summary

lululemon is seeking an Educator to deliver world-class guest experiences in our retail stores across the United States. You will share top-quality product education, engage with guests authentically, and represent our community and culture.

As a foundation role, you will move on the shop floor, conduct transactions, and support omnichannel programs while upholding our values of inclusion, integrity, and teamwork. This position requires flexibility and a passion for guest service.

Qualifications

• Must be legally authorized to work in the country where the store is located.
• Must be 18 years of age or older.
• Must have the ability to travel to assigned store with own transportation methods.

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.

Skills

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Personal Responsibility

Self-Awareness

Collaboration & Teamwork

Enthusiasm

Education

High school diploma or GED

Job description

lululemon is seeking an Educator to deliver world-class guest experiences in our retail stores across the United States. You will share top-quality product education, engage with guests authentically, and represent our community and culture.

As a foundation role, you will move on the shop floor, conduct transactions, and support omnichannel programs while upholding our values of inclusion, integrity, and teamwork. This position requires flexibility and a passion for guest service.