Guest Experience-Driven Hotel Ops Leader

MGM Resorts; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health & Income Protection

Professional development & training

Free meals in employee dining

Free parking on/off-shift

Wellness programs

Discounts on MGM properties

Job summary

MGM Resorts International invites a hospitality leader to join The Reserve on the Las Vegas Strip as a Hotel Operations Manager. You will guide the Front Desk team, partner with hotel leadership, and drive operational excellence from arrival to departure, delivering personalized, luxury guest experiences.

You will coach and develop staff, align operations with service standards, and lead initiatives to enhance guest satisfaction while fostering teamwork and a high-performance culture.

Qualifications

• Two+ years of experience in directing and managing employees in a similar hotel environment preferred.
• Experience managing employees under a collective bargaining agreement and knowledge of AAA or Forbes is preferred.
• Exceptional customer service and interpersonal skills for effective stakeholder communication.
• Must be 21 years of age or older.

Responsibilities

• Work with the Senior Hotel Operations Manager to implement strategic hotel operations initiatives.
• Lead front desk operations through policy implementation, training, manuals, directives, and scheduling.
• Provide leadership to maintain and improve guest experience in line with service standards.
• Support employee engagement for the front desk team through coaching and development.
• Assist in interviewing, training, and supervising front desk staff to ensure efficient operations.

Skills

Leadership

Guest service

Coaching

Job description

MGM Resorts International invites a hospitality leader to join The Reserve on the Las Vegas Strip as a Hotel Operations Manager. You will guide the Front Desk team, partner with hotel leadership, and drive operational excellence from arrival to departure, delivering personalized, luxury guest experiences.

You will coach and develop staff, align operations with service standards, and lead initiatives to enhance guest satisfaction while fostering teamwork and a high-performance culture.