Guest Experience Director, Cruises & Excursions

Socket.dev; Missouri; On-site; USD 92,000 - 166,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Job summary

American Cruise Lines in the United States is hiring a Cruise & Excursions Director to lead onboard engagement and shore excursions for a multi-week cruise schedule. The role blends guest experience leadership with hands-on coordination of activities, excursions, and vendor communications.

The position demands energetic, polished presentation skills, a collaborative spirit, and readiness for long hours aboard a ship. Reports to the Hotel General Manager and supports brand loyalty initiatives.

Qualifications

• Bachelor’s degree in hospitality, tourism, or event mgmt.
• Proficiency in Microsoft Office Suite.
• Strong public speaking and presentation skills.

Responsibilities

• Schedule and execute engaging programs to elevate guest experience.
• Coordinate shore excursions and vendor communications.
• Present Officer’s Introduction and Excursions Briefing.
• Maintain inventory and logistics for excursions.
• Promote on board sales and brand loyalty.

Skills

Public speaking

Social skills

Enthusiasm

Leadership

Education

Bachelor’s degree in hospitality, tourism, or event management

Tools

Microsoft Office Suite

TWIC

Job description

American Cruise Lines in the United States is hiring a Cruise & Excursions Director to lead onboard engagement and shore excursions for a multi-week cruise schedule. The role blends guest experience leadership with hands-on coordination of activities, excursions, and vendor communications.

The position demands energetic, polished presentation skills, a collaborative spirit, and readiness for long hours aboard a ship. Reports to the Hotel General Manager and supports brand loyalty initiatives.