Guest Experience Designer for VIP Stays

Cliff House Maine; Northern (KY); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D Insurance

Disability Insurance

Supplemental Life Insurance

401k match

Tuition Reimbursement

Referral Bonuses

Employee Discounts

Paid Time Off

Job summary

Cliff House Maine is seeking a Guest Experience Agent to shape memorable stays by connecting with guests in advance and crafting personalized itineraries that reflect their preferences. You will collaborate with internal departments to ensure smooth arrivals, maintain accurate guest profiles, and communicate clearly with guests throughout the stay.

This role serves highly personalized experiences for VIP and high-spend travelers, with upsell opportunities for special occasion packages and

Qualifications

• Ability to manage multiple requests simultaneously.
• Strong organization skills and attention to detail.
• Service oriented; creating experiences beyond the expected.
• Excellent communicator with fluent English written and spoken.
• Flexibility with workdays and hours in a demanding business.

Responsibilities

• Answer incoming calls and emails in warm, professional, and attentive manner.
• Coordinate guest itineraries – including dining, spa, transportation, and activity reservations.
• Upsell special occasion packages.
• Maintain accurate guest profiles, notes, and communication logs across internal systems.

Skills

Manage multiple requests

Organizational skills

Service oriented

Excellent communicator

Flexibility

Job description

Cliff House Maine is seeking a Guest Experience Agent to shape memorable stays by connecting with guests in advance and crafting personalized itineraries that reflect their preferences. You will collaborate with internal departments to ensure smooth arrivals, maintain accurate guest profiles, and communicate clearly with guests throughout the stay.

This role serves highly personalized experiences for VIP and high-spend travelers, with upsell opportunities for special occasion packages and