Guest Services Experience Agent

Cliff House Maine; Northern (KY); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D Insurance

Disability Insurance

Supplemental Life Insurance

401k match

Tuition Reimbursement

Referral Bonuses

Employee Discounts

Paid Time Off

Job summary

Cliff House Maine is seeking a Guest Experience Agent to shape memorable stays by connecting with guests in advance and crafting personalized itineraries that reflect their preferences. You will collaborate with internal departments to ensure smooth arrivals, maintain accurate guest profiles, and communicate clearly with guests throughout the stay.

This role serves highly personalized experiences for VIP and high-spend travelers, with upsell opportunities for special occasion packages and

Qualifications

• Ability to manage multiple requests simultaneously.
• Strong organization skills and attention to detail.
• Service oriented; creating experiences beyond the expected.
• Excellent communicator with fluent English written and spoken.
• Flexibility with workdays and hours in a demanding business.

Responsibilities

• Answer incoming calls and emails in warm, professional, and attentive manner.
• Coordinate guest itineraries – including dining, spa, transportation, and activity reservations.
• Upsell special occasion packages.
• Maintain accurate guest profiles, notes, and communication logs across internal systems.

Skills

Manage multiple requests

Organizational skills

Service oriented

Excellent communicator

Flexibility

Job description

Full-Time or Part-Time Year-Round & Seasonal Roles Available

As a member of the Guest Experience Team, you will help shape memorable stays by connecting with guests in advance to build personalized itineraries and thoughtfully curated activities that reflect their preferences and interests. You will collaborate closely with internal departments to ensure smooth arrivals, maintain accurate guest profiles, and support clear and consistent communication. This role includes engaging with guests who enjoy highly personalized and elevated experiences, including VIP and high-spend travelers. It requires an attentive, organized touch while managing multiple requests and planning meaningful celebrations or special moments. You will be part of a collaborative, supportive team that works closely together throughout the year, especially during our vibrant summer season.

Key Responsibilities

• Answer incoming calls and emails in warm, professional, and attentive manner

• Coordinate guest itineraries - including dining, spa, transportation, and activity reservations

•Upsell special occasion packages

• Maintain accurate guest profiles, notes, and communication logs across internal systems.

Qualifications

• Ability to manage multiple requests simultaneously

• Strong organization skills and attention to detail

• Service Oriented. A person who loves to serve others by creating experiences that go beyond the expected

• Excellent communicator. Providing amazing experiences requires the ability to communicate fluently in English, both verbally and through legible writing

• Flexibility. This is a demanding business, and we look for flexibility with workdays and hours, but it’s lots of fun!

Full-Time Year-Round Benefits for the Guest Experience Agent:

• Health, Dental, Vision Insurance
• Life and AD&D Insurance
• Long-Term Disability Insurance
• Voluntary Accident and Critical Illness Plans
• Optional Supplemental Life Insurance
• 401k match of 100% for 5%
• Tuition Reimbursement Program
• Referral Bonuses
• Hotel, Restaurant, Spa and Retail Discounts at Our Portfolio of Hotels
• Paid Time Off – Earn up to 2Weeks of PTO Within Your First Year

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.