Guest Experience Concierge - VIP & Itinerary Specialist

Cliff House Maine; Cape Neddick (ME); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Long-Term Disability Insurance

401k match

Tuition Reimbursement Program

Referral Bonuses

Hotel, Spa and Retail Discounts

Paid Time Off

Job summary

Cliff House Maine is seeking Guest Experience Team members for year-round, seasonal roles. You will connect with guests in advance to build personalized itineraries, coordinating dining, spa, transportation, and activities, and upselling special occasion packages.

Join a collaborative team that values attentive service and clear communication; you’ll maintain accurate guest profiles and logs across systems while helping ensure memorable stays during our vibrant summer season and beyond.

Qualifications

• Ability to manage multiple requests simultaneously.
• Strong organization skills and attention to detail.
• Service oriented: create experiences that go beyond the expected.
• Excellent communicator with fluent English, verbal and written.
• Flexibility with workdays and hours in a dynamic hospitality environment.

Responsibilities

• Answer incoming calls and emails in a warm, professional, attentive manner.
• Coordinate guest itineraries including dining, spa, transportation, and activity reservations.
• Upsell special occasion packages to enhance guest experiences.
• Maintain accurate guest profiles, notes, and communication logs across internal systems.

Skills

Multitasking

Organization

Customer-service

Excellent communication

Flexibility

Job description

Cliff House Maine is seeking Guest Experience Team members for year-round, seasonal roles. You will connect with guests in advance to build personalized itineraries, coordinating dining, spa, transportation, and activities, and upselling special occasion packages.

Join a collaborative team that values attentive service and clear communication; you’ll maintain accurate guest profiles and logs across systems while helping ensure memorable stays during our vibrant summer season and beyond.