Guest Experience & Delivery Coordinator

General RV Center; Ogden (UT); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision, life &dis

Medical, dental, vision, life &dis

Job summary

General RV Center in Ogden, UT is seeking a friendly Guest Coordinator to be the first contact for guests and the final touch-point during the buying journey.

You will coordinate with internal teams to ensure a seamless, informed, and memorable experience—welcoming guests, routing calls, handling paperwork, and preparing day-of-delivery tasks.

If you are driven, customer-focused, and enjoy teamwork, you’ll thrive on our growing team that rewards performance.

Qualifications

• High school diploma required.
• Excellent verbal and written communication.
• Customer service experience required, retail preferred.
• People-oriented with positive client interaction.
• Ability to work independently and in a team.
• Strong troubleshooting and resolving customer issues.
• Attentiveness, decision-making, adaptability and relationship development.
• Strong organizational skills and multitasking.

Responsibilities

• Welcome guests, assess visit purpose, and direct to the right department.
• Manage incoming calls, route them appropriately, and provide general company information.
• Process new and transfer inventory, including printing and reprinting stock tags.
• Support recall documentation by checking manufacturer portals and notifying internal teams.
• Create new customer profiles in CAMP and maintain accurate internal records.
• Track dealer license plates used for test drives and escalate customer concerns.
• Prepare and execute all day-of-delivery tasks, including VIP tags and CAMP navigation.
• Greet customers during delivery, ensure all work orders are completed and paid, and provide keys.

Skills

Communication

Customer service

Team orientation

Problem solving

Education

High School Diploma

Job description

General RV Center in Ogden, UT is seeking a friendly Guest Coordinator to be the first contact for guests and the final touch-point during the buying journey.

You will coordinate with internal teams to ensure a seamless, informed, and memorable experience—welcoming guests, routing calls, handling paperwork, and preparing day-of-delivery tasks.

If you are driven, customer-focused, and enjoy teamwork, you’ll thrive on our growing team that rewards performance.