Guest Coordinator

GENERAL RV CENTER; Heaths Store (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

HSA

Paid time off

401k matching

Sales & product training

Brand recognition

Team-oriented culture

Job summary

General RV Center is seeking a Guest Coordinator to be the first point of contact for customers and the final touchpoint during the purchasing journey.

You will coordinate with internal teams to ensure a seamless, informative, and memorable experience, from welcome to delivery, while managing records and recalls.

Qualifications

• Must be able to communicate effectively, both verbal and written.
• Previous Customer Service experience is required, ideally within retail setting.
• People oriented and able to work with clients and team members.
• Strong organizational skills and attention to detail.

Responsibilities

• Welcome guests and direct them to the appropriate department.
• Manage incoming calls and provide general company information.
• Process inventory and print new stock tags accurately.
• Support recall documentation by checking portals and notifying teams.
• Create customer profiles and maintain internal records in CAMP.
• Track dealer license plates used for test drives and escalate concerns.
• Prepare day-of-delivery tasks, including VIP tags and CAMP navigation.
• Greet customers during delivery and ensure orders are completed and paid.

Skills

Verbal communication

Written communication

Customer service

Teamwork

Education

High School Diploma

Job description

Overview

AtGeneral RV Center, we don’t just sell RVs — we help families create lifelong memories. As a Guest Coordinator, you will serve as the first point of contact for customers and the final touch-point during the purchasing journey. This role ensures seemless, informed, and memorable experience by coordinating the final sale with our internal teams.

If you are driven, competitive, and ready to be part of a growing team that rewards performance, your journey starts here.

PERKS:

• Medical, dental, vision, life & disability insurance options


• Health Savings Account (HSA) option


• Paid Time Off


• 401k with company matching


• Industry-leading Sales & Product Training


• Powerful Brand Recognition


• Team-oriented culture built for winning

Responsibilities

WHAT YOU'LL DO:

• Welcome guests, assess the purpose of their visit, and direct them to the appropriate department.


• Manage incoming calls by routing them appropriately and providing general company information.


• Process new and transfer inventory accurately, including printing and reprinting stock tags.


• Support recall documentation by checking manufacturer portals and notifying internal teams.


• Create new customer profiles in CAMP and maintain accurate internal records.


• Track and log dealer license plates used for test drives and support escalation of customer concerns.


• Prepare and execute all day-of-delivery tasks, including VIP tags, special requests, and CAMP navigation.


• Greet customers during delivery, ensure all work orders are completed and paid, and provide keys while thanking them for their business.

Qualifications

WHAT WE'RE LOOKING FOR:

• Minimum of a High School Diploma is required.


• Must be able to communicate effectively, both verbal and written.


• Previous Customer Service experience is required, ideally within retail setting.


• People oriented, interacting positively with clients and other team members.


• Ability to work independently and in a team environment.


• Able to effectively troubleshoot and address/resolve customer complaints and issues.


• Attentiveness, decision-making, adaptability and relationship development are all keys to success in this positions.


• Strong organizational skills, attention to details and multitasking is essential.

About General RV

General RV was founded when Abe Baidas converted a Detroit gas station into a small RV sales and manufacturing facility in 1962. From those humble roots, we’ve grown into the nation’s premier RV dealer. We’ve helped millions of families experience the RV lifestyle. With the support of our talented employees, General RV now operates multiple Supercenters across the country in addition to an inspection facility in Indiana. We are proud of our history and are now in the third generation of family ownership. Since 2014, General RV Center has been named by Crain's Detroit as one of Michigan's largest and fastest-growing privately held companies.