Guest Experience Coordinator

GENERAL RV CENTER; Town of Dover (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

HSA

Paid Time Off

401k Matching

Sales Training

Brand Recognition

Team Culture

Job summary

General RV Center in Town of Dover, NY is looking for a Guest Coordinator to be the first and final touchpoint in the RV purchasing journey. You will welcome guests, route them to the appropriate department, and coordinate with internal teams to ensure a seamless experience.

The role requires strong communication, customer service experience, and the ability to work both independently and with a team. Bilingual English/Spanish is a plus; we offer comprehensive perks and a stable, growth-oriented

Qualifications

• High School Diploma required.
• Effective verbal and written communication.
• Bilingual English/Spanish encouraged.
• Customer service experience in retail preferred.
• People-oriented and team player.
• Strong organizational and multitasking skills.

Responsibilities

• Welcome guests and direct to the right department.
• Manage incoming calls and provide information.
• Process inventory with accurate tagging.
• Support recall documentation via manufacturer portals.
• Create and maintain customer profiles in CAMP.
• Track dealer plates for test drives and escalate issues.
• Prepare day-of-delivery tasks and VIP handling.
• Greet customers on delivery and collect payments.

Skills

Customer service

Communication

Bilingual (ES)

Education

High School Diploma

Job description

General RV Center in Town of Dover, NY is looking for a Guest Coordinator to be the first and final touchpoint in the RV purchasing journey. You will welcome guests, route them to the appropriate department, and coordinate with internal teams to ensure a seamless experience.

The role requires strong communication, customer service experience, and the ability to work both independently and with a team. Bilingual English/Spanish is a plus; we offer comprehensive perks and a stable, growth-oriented