Guest Experience Deckhand - Safety, Service & Docking

Hornblower Corp; Boston (MA); On-site; USD 36,000 - 54,000; Full time

Job summary

Hornblower Corp is seeking a Deckhand to maintain vessel appearance and ensure guest comfort and safety while underway. You will assist with docking, manage lines, and stand watch for navigational aids.

Excellent hospitality and communication skills are essential as you interact with guests and crew throughout shifts. Responsibilities include following safety procedures, participating in drills, maintaining cleanliness in public areas, and supporting the Captain and crew with equipment

Qualifications

• High School Diploma preferred.
• Ability to work extended periods without sitting.
• Capable of lifting up to 50 pounds.
• First Aid/CPR certification a plus but not required.
• Strong customer service, organizational and interpersonal skills.
• Detail oriented and deadline driven.
• Ability to handle multiple tasks simultaneously.
• Effective communication with coworkers and guests.

Responsibilities

• Maintain appearance and cleanliness of the vessel and guest areas.
• Ensure guest comfort and safety while underway.
• Assist with docking and undocking procedures.
• Provide exceptional hospitality to guests and coworkers.
• Follow safety procedures to protect passengers and vessel.
• Participate in routine safety drills for major incidents.
• Handle lines to moor vessels to pier.
• Stand watch to observe navigational aids and obstructions.
• Assist with maintenance of vessel equipment and systems.
• Maintain cleanliness of common areas.
• Load/unload materials and manage trash.
• Service and supply restrooms.
• Be prepared to start work at scheduled time.
• Maintain uniform and grooming per appearance standards.
• Perform security/safety patrols while underway.
• Communicate with passengers, answer questions, respond to complaints.
• Assist boarding/disembarking of passengers.
• Additional duties as assigned.

Skills

Guest service

Safety awareness

Team communication

Multitasking

Customer service

Education

High School Diploma

Tools

Microsoft Office

Job description

Hornblower Corp is seeking a Deckhand to maintain vessel appearance and ensure guest comfort and safety while underway. You will assist with docking, manage lines, and stand watch for navigational aids.

Excellent hospitality and communication skills are essential as you interact with guests and crew throughout shifts. Responsibilities include following safety procedures, participating in drills, maintaining cleanliness in public areas, and supporting the Captain and crew with equipment