Guest Experience Crew Member — Training & Advancement

Genesis Health Clubs; Nashville (TN); Presencial; USD 18.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free food & snacks

Free uniforms

Opportunity for advancement

Training & development

Descripción de la vacante

Genesis Health Clubs seeks a motivated Team Member to foster a culture of service excellence and to deliver high-quality portions while upholding 2MS, OE, and EC tenets. Shifts require punctuality, a positive attitude, and a commitment to continuous improvement.

The role emphasizes guest satisfaction, safe food handling, and teamwork within a fast-paced environment. Training and advancement opportunities accompany a competitive hourly wage.

Formación

• Available to work a minimum of # hours per week
• Understand the expectation of Chick-fil-A customer service standards and operational excellence.

Responsabilidades

• Read, understand and comply with all parts of the Team Member Handbook
• Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).
• Deliver portions that are correct and meet all weight and presentation expectations.
• Execute FIFO (First In, First Out) model is being followed.
• Protect the customer experience by ensuring packaging, food presentation and quality is top level.
• Appropriately handle all customer issues and play a positive role in customer recovery.
• Show up on time, have a great attitude and work hard for your entire shift.
• Constantly improve yourself by finding ways to do your work better and faster.
• Proactively pursue the certification process and look for opportunities to be cross-trained.
• Be responsible to fill your shift if you are not able work.
• Ensure your appearance is in compliance with the Handbook
• Be a team player
• Display good stewardship and a sense of ownership for the business
• Back of the House (BOH) -- Use holding and timing system and batch numbering on holding pans and in the chute system.
• BOH -- Track waste and store according to procedure.

Conocimientos

Outgoing

Fun

Great attitude

Hard working

Dependable

Honest

Team-player

Positive attitude

Responsive to team’s needs

Takes initiative

Works to serve others

Great verbal communicator

Desire for ongoing training

Detailed & observant

Passion for procedural discipline

Able to lift 40-60 pounds

Descripción del empleo

Genesis Health Clubs seeks a motivated Team Member to foster a culture of service excellence and to deliver high-quality portions while upholding 2MS, OE, and EC tenets. Shifts require punctuality, a positive attitude, and a commitment to continuous improvement.

The role emphasizes guest satisfaction, safe food handling, and teamwork within a fast-paced environment. Training and advancement opportunities accompany a competitive hourly wage.