Guest-Experience Counter Specialist

maman nomad; New York (NY); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Employee discount

Healthcare options

Professional development

Job summary

maman in New York is seeking a Counter Server to be the friendly first contact for guests, keeping the pastry display inviting and ensuring accurate orders. You will deliver warm hospitality, support teammates, and uphold food safety standards in a fast-paced bakery and café environment.

The ideal candidate has prior customer service experience, excellent communication, and the ability to multitask during busy shifts, including weekends.

Qualifications

• Previous customer service or hospitality experience.
• Ability to learn menu items and allergen info.
• Strong communication and guest-first mindset.
• Flexible schedule including weekends and holidays.
• Ability to stand for extended periods and lift up to 25 lbs.
• Experience with POS and cash handling.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet guests and provide warm, knowledgeable service.
• Operate POS and process orders accurately.
• Maintain pastry display and counter cleanliness.
• Assist front-of-house and baristas during peak times.
• Follow steps of service and safety procedures.
• Communicate menu details and allergen information.

Skills

Customer service

Interpersonal skills

Multitasking

Teamwork

Availability

Tools

POS system

Cash handling

Job description

maman in New York is seeking a Counter Server to be the friendly first contact for guests, keeping the pastry display inviting and ensuring accurate orders. You will deliver warm hospitality, support teammates, and uphold food safety standards in a fast-paced bakery and café environment.

The ideal candidate has prior customer service experience, excellent communication, and the ability to multitask during busy shifts, including weekends.