Guest-Focused Bakery Counter Service Associate

maman | eastover; Charlotte (NC); On-site; USD 28,000 - 36,000; Part time

Benefits offered by this job

Competitive pay

Healthcare options

Employee discount

Commuter benefits

Professional development

Job summary

Maman is seeking a Counter Server at our Charlotte café to deliver warm hospitality and keep the pastry counter inviting and organized. You will take orders, operate the POS, and assist with pastry displays while ensuring a memorable guest experience.

You will work with a friendly team in a fast-paced environment, maintaining cleanliness and knowledge of the menu, including ingredients and allergens. Weekend availability and a passion for coffee and cookies are a plus.

Qualifications

• Previous customer service or hospitality experience with the ability to learn and retain menu items, ingredients, and allergy-related information.
• Strong interpersonal and communication skills with a guest-first mindset.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Serve as a welcoming and knowledgeable first point of contact for maman, creating a positive and memorable experience for every guest.
• Accurately and efficiently operate the point-of-sale (POS) system, including proper cash handling, to process orders and payments while ensuring order accuracy and a smooth guest experience.
• Follow all steps of service (Smile, Engage, Name, Thank You) in every guest interaction.
• Build rapport with returning guests and foster relationships with regulars through thoughtful, personalized service and providing updates on seasonal specials and menu changes.
• Communicate menu offerings clearly, including ingredients and allergy-related information, to support informed guest choices.
• Anticipate guest needs and provide proactive, attentive service.
• Address guest concerns professionally and courteously, escalating issues to the leader on shift when necessary.
• Take full ownership of the counter area, pastry display and retail products, ensuring they are clean, organized, well-stocked, and visually appealing at all times.
• Accurately process orders and payments while maintaining efficiency during high-volume periods.
• Ensure accuracy and proper packaging for third-party delivery (3PD) and catering orders, including timely dispatch.
• Communicate offerings clearly, with thorough menu knowledge including ingredients and allergy-related information, to support informed guest choices.
• Follow established steps of service and operational procedures to ensure consistency and quality.
• Support baristas and other front-of-house team members during peak times, including runner duties, pulling shots, and assisting with inventory tasks as needed.
• Maintain a clean and sanitary work environment in accordance with company standards and Department of Health regulations.
• Complete opening and closing tasks as assigned, including FIFO practices, sani bucket changeovers, DOH checks, and end of day email correspondence.
• Support daily, weekly, and monthly deep-cleaning tasks as assigned.
• Promptly report safety hazards, equipment issues, or maintenance needs to the leader on shift.
• Work collaboratively with FOH and BOH teams to maintain smooth service and high standards.
• Demonstrate flexibility by assisting in multiple roles as business needs require.
• Maintain a positive, professional demeanor at all times, even in fast-paced or high-pressure situations.
• Perform additional tasks and ad hoc projects as assigned to support daily operations.

Skills

Customer service

POS & cash handling

Multitasking

Team player

Tools

POS software

Job description

Maman is seeking a Counter Server at our Charlotte café to deliver warm hospitality and keep the pastry counter inviting and organized. You will take orders, operate the POS, and assist with pastry displays while ensuring a memorable guest experience.

You will work with a friendly team in a fast-paced environment, maintaining cleanliness and knowledge of the menu, including ingredients and allergens. Weekend availability and a passion for coffee and cookies are a plus.