Guest Experience Coordinator - Salon

Railway Corp; Plano (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health, Dental, Vision benefits

401K with matching

Paid time off

Paid holidays

Referral bonuses

Employee discounts

Employee assistance program

Wellness perks

Job summary

Boardroom is hiring salon front desk staff to deliver exceptional customer service, assist with bookings, and handle inquiries. You’ll work in a fast-paced environment focused on guest experience, memberships, and product promotions.

Ideal candidates bring at least 2 years of customer service, a professional demeanor, and strong teamwork. On-site positions are available with full benefits and opportunities for growth.

Qualifications

• Minimum of 2 years of customer service experience.
• Excellent communication abilities verbally, over the phone, and in messaging.
• Ability to work well in a team setting.
• Professional appearance and demeanor.

Responsibilities

• Provide outstanding customer service to ensure everyone who walks through our door feels welcomed and valued.
• Book appointments and manage the salon’s calendar effectively.
• Managing inbound and outbound calls with excellent phone etiquette.
• Respond to customer inquiries in a timely and professional manner.
• Utilize our POS system accurately to check in and out clients, collect payments, document client information, manage appointments, and manage memberships.
• Assist with marketing and sales by educating clients on products, services, and promotions.

Skills

Customer service

Communication

Teamwork

POS system

Tools

POS system

Job description

Boardroom is hiring salon front desk staff to deliver exceptional customer service, assist with bookings, and handle inquiries. You’ll work in a fast-paced environment focused on guest experience, memberships, and product promotions.

Ideal candidates bring at least 2 years of customer service, a professional demeanor, and strong teamwork. On-site positions are available with full benefits and opportunities for growth.