Salon Front Desk & Guest Experience Coordinator

Socket.dev; Stafford (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Ogle School Hair, Skin, Nails seeks a Clinic Coordinator to manage front desk operations, greet clients, and promote services and products with a cheerful, professional demeanor. You will handle booking, inventory, and daily salon flow, ensuring an exceptional guest experience from arrival to departure.

The role requires strong customer service, team collaboration, and the ability to balance administrative tasks with front-line interactions.

Qualifications

• Experience in customer service and retail sales.
• Appointment booking experience helpful.
• Capable of working well with a team and individually.
• Friendly and outgoing.
• Hair, makeup, and appearance should be up to beauty standards for office attire.
• Front desk and/or hostess experience helpful.
• Strong relationship, communication, and customer service skills required.

Responsibilities

• Assist in the management and growth of the salon.
• Coordinate new business and follow through with clientele. Book and confirm all appointments, and monitor booking software.
• Monitor capacities and overbooking to ensure each event is fully booked.
• Anticipate no-shows and open scheduling, and plan recruiting and rebooking efforts accordingly.
• Act as a point person for client questions/feedback.
• Assist dissatisfied customers.
• Track retention and other salon trends.
• Generate reports.
• Manage inventory.
• Assist in promotion planning to encourage sales and new clients.

Skills

Customer service

Retail sales

Appointment scheduling

Team player

Front desk

Communication skills

Professional appearance

Phone and computer skills

Tools

Booking software

Job description

Ogle School Hair, Skin, Nails seeks a Clinic Coordinator to manage front desk operations, greet clients, and promote services and products with a cheerful, professional demeanor. You will handle booking, inventory, and daily salon flow, ensuring an exceptional guest experience from arrival to departure.

The role requires strong customer service, team collaboration, and the ability to balance administrative tasks with front-line interactions.