Guest Experience Coordinator - Front Desk (Houston)

Acteon-Group; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Acteon-Group in Houston is seeking a professional Receptionist to be the first point of contact for visitors, clients, candidates, vendors, and staff. You will oversee the front desk and support multiple business lines in the Houston office, delivering a welcoming and professional experience.

You will greet guests, manage sign-in and visitor badges, answer and direct calls, coordinate meeting rooms, receive mail and deliveries, and keep the reception area orderly and inviting.

Qualifications

• Previous receptionist or front desk experience preferred.
• Proficient in Microsoft Office (Outlook, Word, Excel, Teams).
• Strong verbal and written communication skills.
• Professional and courteous demeanor with excellent customer service.

Responsibilities

• Serve as the first point of contact for visitors, clients, vendors, and employees, providing a professional and welcoming experience.
• Greet and assist visitors, notify appropriate employees of guest arrivals, and provide general office information as needed.
• Maintain visitor sign-in procedures and issue visitor badges when required.
• Answer, screen, and direct incoming phone calls and route general emails or inquiries to the appropriate person or department.
• Receive and sort incoming mail, packages, and courier deliveries at reception for distribution or pickup.
• Coordinate outgoing shipments, including preparing shipping labels, arranging courier pickups, and tracking packages when necessary.
• Maintain a clean, organized, and professional reception and lobby area.
• Ensure front desk coverage during normal business hours and communicate planned absences or coverage needs as appropriate.

Skills

Front Desk Operations

Customer Service

Communication

Multitasking

Tools

Microsoft Office

Outlook

Word

Excel

Teams

Job description

Acteon-Group in Houston is seeking a professional Receptionist to be the first point of contact for visitors, clients, candidates, vendors, and staff. You will oversee the front desk and support multiple business lines in the Houston office, delivering a welcoming and professional experience.

You will greet guests, manage sign-in and visitor badges, answer and direct calls, coordinate meeting rooms, receive mail and deliveries, and keep the reception area orderly and inviting.