Front Desk & Guest Experience Specialist

Entertainment Travel Associates; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Professional growth

Ongoing training

Supportive team environment

Job summary

Entertainment Travel Associates in Houston is seeking a Front Desk Executive to create positive first impressions, assist customers with information, and support engagement and sales opportunities. You will welcome visitors, identify needs, and recommend products while maintaining accurate records and a welcoming front desk environment.

This full-time role offers ongoing training and professional development in a supportive, team-oriented environment, with opportunities to grow

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Professional, friendly, and confident personality.
• Comfortable interacting with customers and visitors.
• Goal-oriented and willing to learn sales techniques.
• Excellent organizational and multitasking abilities.
• Reliable, adaptable, and detail-oriented.
• Previous experience in sales, customer service, retail, hospitality, or front office support is a plus but not required.

Responsibilities

• Welcome customers, visitors, and clients in a friendly and professional manner.
• Provide information about products and services and assist with customer inquiries.
• Identify customer needs and recommend appropriate products or solutions.
• Support customer engagement and promotional activities.
• Assist with sales opportunities generated through customer interactions.
• Follow up with prospective customers when appropriate.
• Maintain accurate customer records, schedules, and appointment information.
• Maintain a professional, organized, and welcoming front desk environment.
• Collaborate with team members to achieve customer engagement and sales goals.
• Participate in ongoing sales training and professional development.

Skills

Communication

Interpersonal skills

Detail-oriented

Organization

Sales techniques

Customer service

Education

High school diploma or equivalent

Job description

Entertainment Travel Associates in Houston is seeking a Front Desk Executive to create positive first impressions, assist customers with information, and support engagement and sales opportunities. You will welcome visitors, identify needs, and recommend products while maintaining accurate records and a welcoming front desk environment.

This full-time role offers ongoing training and professional development in a supportive, team-oriented environment, with opportunities to grow