Guest Experience Concierge

HW Management, Inc.; Louisville (KY); On-site; USD 28,000 - 36,000; Full time

Job summary

HW Management, Inc. is hiring a Front Desk Associate for a Louisville hotel to deliver high-quality service to guests and handle inquiries with a friendly, professional demeanor. You will welcome arrivals, provide information about amenities, and assist with travel arrangements or messages while maintaining accuracy in the daily logbook.

Strong communication and time-management skills are essential. Proficiency in English is required; knowledge of additional languages is a plus.

Qualifications

• Proven experience with Customer Service
• Familiarity with hospitality industry standards
• Proficiency in English; knowledge of additional languages is a plus
• Computer literacy
• A customer-oriented and professional attitude
• An outgoing personality
• Outstanding communication abilities
• Excellent organizational and time-management skills

Responsibilities

• Review arrival lists to welcome guests
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to General Manager when needed
• Record information in the logbook daily
• Ensure compliance with health and quality standards

Skills

Customer Service

Hospitality Standards

English Proficiency

Computer Literacy

Customer-oriented

Outgoing Personality

Communication Skills

Time Management

Job description

HW Management, Inc. is hiring a Front Desk Associate for a Louisville hotel to deliver high-quality service to guests and handle inquiries with a friendly, professional demeanor. You will welcome arrivals, provide information about amenities, and assist with travel arrangements or messages while maintaining accuracy in the daily logbook.

Strong communication and time-management skills are essential. Proficiency in English is required; knowledge of additional languages is a plus.