Guest Experience Coordinator

Ulta; Sugar Land (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Ulta Beauty is seeking a Guest Coordinator to engage with guests in-store and over the phone, promoting salon services and coordinating appointments. You will support the Experience Manager and team to drive service and retail sales while delivering an exceptional guest experience.

The role requires strong communication, basic tech skills, and a flexible schedule including days, evenings, weekends, and holidays. Join a dynamic, customer-focused environment at Ulta Beauty.

Qualifications

• High school diploma preferred.
• 1 year of relevant work experience or equivalent.
• Experience in retail or service environment is a plus.

Responsibilities

• Greet guests and promote Ulta Beauty services and products.
• Answer salon calls, handle bookings, and manage guest records.
• Maintain store and salon standards, cleanliness, and safety.
• Provide knowledgeable product and service recommendations to guests.
• Support the EMS and ASM in achieving sales and guest satisfaction goals.

Skills

Guest service

Sales

Communication

Teamwork

Problem solving

Tech-savvy

Education

High school diploma preferred

1 year of relevant work experience

Equivalent combination of education and relevant work experience

Tools

POS system

Apple devices

Services Booking System

Job description

Ulta Beauty is seeking a Guest Coordinator to engage with guests in-store and over the phone, promoting salon services and coordinating appointments. You will support the Experience Manager and team to drive service and retail sales while delivering an exceptional guest experience.

The role requires strong communication, basic tech skills, and a flexible schedule including days, evenings, weekends, and holidays. Join a dynamic, customer-focused environment at Ulta Beauty.