Guest Experience Coordinator

San Pedro Fish Market; Los Angeles (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, dental and vision health bene

401(K) Retirement

Paid sick & vacation time

Discounted/Free employee meal

Family & Friends discounts

Job summary

San Pedro Fish Market is seeking a Guest Experience Coordinator to greet guests, answer questions, and guide them to seating, ensuring a smooth flow in a fast-paced, family-oriented setting.

You will maintain menu knowledge, share the restaurant story, and keep the guest area clean while presenting a professional and welcoming attitude during your shift.

Qualifications

• High School Diploma or equivalent.
• 1+ year of related experience in a similar work environment.
• Bi-lingual (English/Spanish) highly preferred.

Responsibilities

• Greet guests upon arrival and thank them upon departure.
• Interact with guests, answer questions and provide directions to enhance their experience.
• Manage guest flow and seating by coordinating with staff.
• Share the Company history and facts to engage guests.
• Maintain up-to-date knowledge of menu and restaurant layout.
• Keep the guest line and surrounding area clean and presentable.
• Maintain professional, warm demeanor and appearance.

Skills

Guest greeting

Customer service

Communication

Bilingual English/Spanish

Team coordination

Multitasking

Education

High School Diploma or equivalent

Job description

Job Details: Job Location: San Pedro Fish Market - San Pedro, CA, Position Type: Full-Time/Part-Time, Salary Range: $17.87 - $18.87Hourly, Job Shift: Any, At San Pedro Fish Market, our Guest Experience Coordinator is the key to managing the guest's experience and exceeding their expectations in our fast-paced, exciting and family-oriented restaurant. The Guest Experience Coordinator must embody our "guest-first" attitude and be passionate about creating a memorable experience by managing the line, answering questions and properly directing guests to maintain an efficient flow throughout the restaurant. San Pedro Fish Market is a family owned and operated business that is rooted in the idea that there are no employees here, just family. With a rich history of serving multi-generational families for the past 65 years, we are proud to continue the legacy of taking care of our community, our guests and our family. All position responsibilities must be performed in accordance with city, state, federal and Company policy. We welcome your inquiries.

PERKS

• Medical, dental and vision health benefits
• 401(K) Retirement
• Paid sick & vacation time
• Discounted/Free employee meal
• Family & Friends discounts

POSITION DUTIES AND RESPONSIBILITIES

• Graciously and energetically greet all guests upon arrival and thank them upon departure.
• Maintain constant interaction with guests by answering questions, providing information and direction to create the perfect SPFM experience.
• Responsible for maintaining guest flow into the restaurant and appropriate seating levels by communicating effectively with fellow coordinators, crew members, and management.
• Provide guests with the Company's history, story and other interesting facts to create excitement and engagement.
• Maintain up-to-date information on our menu, fresh seafood offerings and restaurant layout.
• Uphold the cleanliness of the guest line and surrounding area.
• Always present a professional, warm, welcoming, and approachable demeanor, with a positive attitude, towards all throughout the work shift.
• Maintain a polished and professional appearance.
• Other duties as assigned by management.

QUALIFICATIONS: EDUCATION AND CERTIFICATIONS

• High School Diploma or equivalent.
• 1+ year of related experience in a similar work environment.
• Bi-lingual (English/Spanish) highly preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to communicate professionally and effectively with others.
• Flexibility to work nights, weekends, holidays and overtime.
• Ability to read, write, and comprehend English.
• Ability to read, interpret, and understand an extensive variety of work-related instructions and documents pertaining to Company operations, safety, finance, HR, and payroll.
• Basic computer skills, including Internet use, E-mail, and typing skills.
• Ability to use the Company’s timekeeping system and point of service system.
• Ability and willingness to learn and apply new work skill sets and concepts.
• Working knowledge of city, state, and federal hospitality laws and regulations.