FOH Supervisor

San Pedro Fish Market Long Beach; Long Beach (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401K Retirement

Paid sick & vacation time

Meal discounts

Family & Friends discounts

Job summary

San Pedro Fish Market Long Beach is seeking a Front of House Supervisor to lead dining areas, coach crew, and ensure an outstanding guest experience. You will manage opening/closing procedures, guest interactions and adherence to service standards in a fast-paced environment.

The ideal candidate has 5+ years in food service or hospitality, is bilingual English/Spanish, and holds a Manager Food Handler’s Card with RBS certification. This on-site role offers solid benefits and growth opportunities.

Qualifications

• High school diploma or equivalent required; some college preferred.
• 5+ years of food service or hospitality experience.
• Bi-lingual (English/Spanish) highly preferred.
• Current Manager Food Handler’s Card and RBS certification must be maintained.

Responsibilities

• Oversee dining areas, table touch, guest recovery and atmosphere.
• Engage with guests to promote future visits.
• Coach and drive positive crew behavior aligning with core values.
• Train, develop and supervise crew members; monitor performance.

Skills

Bi-lingual (English/Spanish)

Customer service

Communication

Cash handling

MS Office (Word, Excel)

Education

High school diploma or equivalent

Tools

MS Office (Word)

MS Excel

Job description

Job Details

Job Location: San Pedro Fish Market Long Beach - Long Beach, CA 90803

Position Type: Full Time

Salary Range: $23.00 - $25.00 Hourly

Our FOH Supervisor exhibits a dynamic personality, a passion for coaching our crew and an excitement in providing our guests with an amazing experience. This position requires a team oriented, well-spoken individual with the talent to remain proactive in a fast-paced that exemplifies leading by example.

Perks

• Medical, dental and vision health benefits
• 401(K) Retirement
• Paid sick & vacation time
• Discounted/Free employee meal
• Family & Friends discounts

Essential Duties and Accountabilities

• Oversee the dining areas including table-touch, guest recovery, voids/comps and maintain the proper atmosphere (i.e. lights, music, heaters, fans, etc.).
• Engage with and build relationships with guests to promote future visits.
• Uphold the Company’s service standards and KOF Teamwork Responsibilities.
• Coach and drive positive crew behavior that aligns with our Core Values focusing on accountability, integrity and teamwork.
• Train, develop and supervise crew members; continually observe performance and encourage improvement where necessary.
• Reinforce the crew’s completion of opening and closing checklists.
• Complete Server and Bartender checkouts and ensure all side work is complete.
• Evaluate daily and weekly staffing needs and suggest alternate schedules with Management.
• Conduct opening and opening procedures including opening and securing the location, setting and the alarm, opening/closing the safe, distributing cash drawers and counting petty cash.
• Conduct closing procedures including counting cash drawers and petty cash, securing the safe, verifying the deposit and performing an end-of-night walk through to ensure all window and doors are secure.
• Continually evaluate efficiency standards with the restaurant to increase profitability.
• Effectively communicate with crew, peers and senior management.
• Follow and enforce company policies and procedures.
• Maintain a safe working environment for crew and guests.
• Comply with all city, state, federal and Company regulations, sanitation guidelines, and safety policies and promptly report violations or concerns to the General Manager.

Qualifications

• Minimum of a high school diploma or equivalent required, some college preferred.
• 5+ years of food service or hospitality experience.
• Bi-lingual (English/Spanish) highly preferred.
• Current Manager Food Handler’s Card and RBS certification must be maintained.

Knowledge, Skills and Abilities

• Ability to communicate professionally and effectively with others.
• Must be legally eligible to serve alcohol.
• Ability to read, write and comprehend English.
• Ability to read, interpret and understand an extensive variety of work-related instructions and documents pertaining to Company operations, safety, finance, HR and payroll.
• Basic math skills and the ability to manage cash and process credit cards and refunds.
• Ability to effectively collaborate with others to reach common goals.
• Proficient in MS Office including Word and Excel and able to adapt to new systems quickly.
• Ability to use the Company’s timekeeping system and point of service system.
• Flexibility to work over 40 hours per week, weekends and holidays.
• Working knowledge of city, state and federal hospitality guidelines.