FOH Supervisor

San Pedro Fish Market Long Beach; Long Beach (CA); Presencial; USD 32 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

401K Retirement

Paid sick & vacation time

Meal discounts

Family & Friends discounts

Resumo da oferta

San Pedro Fish Market Long Beach is seeking a Front of House Supervisor to lead dining areas, coach crew, and ensure an outstanding guest experience. You will manage opening/closing procedures, guest interactions and adherence to service standards in a fast-paced environment.

The ideal candidate has 5+ years in food service or hospitality, is bilingual English/Spanish, and holds a Manager Food Handler’s Card with RBS certification. This on-site role offers solid benefits and growth opportunities.

Qualificações

• High school diploma or equivalent required; some college preferred.
• 5+ years of food service or hospitality experience.
• Bi-lingual (English/Spanish) highly preferred.
• Current Manager Food Handler’s Card and RBS certification must be maintained.

Responsabilidades

• Oversee dining areas, table touch, guest recovery and atmosphere.
• Engage with guests to promote future visits.
• Coach and drive positive crew behavior aligning with core values.
• Train, develop and supervise crew members; monitor performance.

Conhecimentos

Bi-lingual (English/Spanish)

Customer service

Communication

Cash handling

MS Office (Word, Excel)

Formação académica

High school diploma or equivalent

Ferramentas

MS Office (Word)

MS Excel

Descrição da oferta de emprego

Job Details

Job Location: San Pedro Fish Market Long Beach - Long Beach, CA 90803

Position Type: Full Time

Salary Range: $23.00 - $25.00 Hourly

Our FOH Supervisor exhibits a dynamic personality, a passion for coaching our crew and an excitement in providing our guests with an amazing experience. This position requires a team oriented, well-spoken individual with the talent to remain proactive in a fast-paced that exemplifies leading by example.

Perks

• Medical, dental and vision health benefits
• 401(K) Retirement
• Paid sick & vacation time
• Discounted/Free employee meal
• Family & Friends discounts

Essential Duties and Accountabilities

• Oversee the dining areas including table-touch, guest recovery, voids/comps and maintain the proper atmosphere (i.e. lights, music, heaters, fans, etc.).
• Engage with and build relationships with guests to promote future visits.
• Uphold the Company’s service standards and KOF Teamwork Responsibilities.
• Coach and drive positive crew behavior that aligns with our Core Values focusing on accountability, integrity and teamwork.
• Train, develop and supervise crew members; continually observe performance and encourage improvement where necessary.
• Reinforce the crew’s completion of opening and closing checklists.
• Complete Server and Bartender checkouts and ensure all side work is complete.
• Evaluate daily and weekly staffing needs and suggest alternate schedules with Management.
• Conduct opening and opening procedures including opening and securing the location, setting and the alarm, opening/closing the safe, distributing cash drawers and counting petty cash.
• Conduct closing procedures including counting cash drawers and petty cash, securing the safe, verifying the deposit and performing an end-of-night walk through to ensure all window and doors are secure.
• Continually evaluate efficiency standards with the restaurant to increase profitability.
• Effectively communicate with crew, peers and senior management.
• Follow and enforce company policies and procedures.
• Maintain a safe working environment for crew and guests.
• Comply with all city, state, federal and Company regulations, sanitation guidelines, and safety policies and promptly report violations or concerns to the General Manager.

Qualifications

• Minimum of a high school diploma or equivalent required, some college preferred.
• 5+ years of food service or hospitality experience.
• Bi-lingual (English/Spanish) highly preferred.
• Current Manager Food Handler’s Card and RBS certification must be maintained.

Knowledge, Skills and Abilities

• Ability to communicate professionally and effectively with others.
• Must be legally eligible to serve alcohol.
• Ability to read, write and comprehend English.
• Ability to read, interpret and understand an extensive variety of work-related instructions and documents pertaining to Company operations, safety, finance, HR and payroll.
• Basic math skills and the ability to manage cash and process credit cards and refunds.
• Ability to effectively collaborate with others to reach common goals.
• Proficient in MS Office including Word and Excel and able to adapt to new systems quickly.
• Ability to use the Company’s timekeeping system and point of service system.
• Flexibility to work over 40 hours per week, weekends and holidays.
• Working knowledge of city, state and federal hospitality guidelines.