SERVICE ADVISOR

ADP, Inc.; Katy (TX); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

401K retirement plan

Vacation time

Holiday pay

Continuing education and training

Job summary

Don McGill Toyota in Katy, TX is seeking a Service Advisor who excels in customer service—greeting guests, scheduling appointments, and acting as a liaison between customers and service technicians. The role requires a customer-first attitude and strong people skills to ensure needs are met throughout the service process.

Responsibilities include communicating repair needs, upselling services with integrity, and keeping customers informed about progress and costs.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and translate repair needs to techs.
• Upsell additional services using low pressure, high integrity methods.
• Adhere to policies on vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pick up.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain CSI scores in accordance with dealership standards.
• Toyota experience preferred but not required.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SERVICE ADVISOR

30+ days ago Requisition ID: 1020

Service Advisor – Don McGill Toyota

We need a Service Advisor who is an expert in the art and science of customer service. We are looking for an associate with a CUSTOMER FIRST attitude! Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

One year Toyota experience required!!

Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
• Toyota experience preferred but not required

Benefits include medical, vision, dental and life insurance, 401K retirement savings plan, Vacation time, holiday and company paid continuing education and training. Our company maintains a strong policy of equal employment opportunity for all qualified employees. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.