Guest Experience Coordinator

Villa Las Palmas Healthcare Center; El Cajon (CA); On-site; USD 24,000 - 25,000; Full time

Job summary

Villa Las Palmas Healthcare Center in El Cajon, CA seeks a friendly receptionist to greet visitors and answer phones, providing clerical support in the Reception/Administrative area with no clinical duties.

The role requires a high school diploma or GED and preferably prior administrative or receptionist experience; basic Microsoft Office and multiline phone system skills are expected to maintain a professional front desk and schedule appointments.

Qualifications

• High school diploma or GED required.
• Prior receptionist or administrative experience preferred.
• Ability to operate Microsoft Office and a multiline phone system.

Responsibilities

• Provide general administrative and clerical support.
• Greet and welcome patients, clients, and other visitors with a friendly and positive demeanor.
• Answer telephone calls and take messages or forward calls.
• Check visitors in and direct or escort them to specific destinations;
• Inform other employees of visitors' arrivals and cancellations.
• Maintain visitor sign- in log.
• Handle incoming and outgoing mail
• Schedule appointments and maintain meeting room bookings.
• Maintain and tidy the reception area.
• Perform other duties as assigned.
• Agree not to disclose resident's protected health information and promptly report suspected or known violations of such disclosure to the Administrator.
• Maintain the confidentiality of all resident care information including protected health information. Report known or suspected incidents of unauthorized disclosure of such information.

Skills

Administrative support

Customer service

Multitasking

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Multiline phone system

Job description

Villa Las Palmas Healthcare Center in El Cajon, CA seeks a friendly receptionist to greet visitors and answer phones, providing clerical support in the Reception/Administrative area with no clinical duties.

The role requires a high school diploma or GED and preferably prior administrative or receptionist experience; basic Microsoft Office and multiline phone system skills are expected to maintain a professional front desk and schedule appointments.