Guest Experience Concierge

Le Meridien & Sheraton Charlotte Hotels

Charlotte (NC)

On-site

USD 21,000 - 33,000

Full time

2 days ago

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Job summary

Le Méridien Charlotte & Sheraton Charlotte invites you to join our guest-focused team as a Guest Experience Coordinator. You will welcome guests, coordinate personalized experiences, and partner with Front Office and other departments to ensure memorable stays.

Ideal candidates have hospitality or customer service background, excellent communication, and the ability to multitask in a fast-paced environment. Strong computer skills and a friendly, outgoing demeanour are essential.

Qualifications

Previous hospitality or customer service experience preferred.
Excellent communication and interpersonal skills.
Friendly, outgoing personality with a passion for hospitality.
Strong organizational and problem-solving skills.
Ability to multitask in a fast-paced environment.

Responsibilities

Welcome and engage with guests, including Marriott Bonvoy Elite members and VIPs.
Coordinate special requests, celebrations, amenities, and personalized guest experiences.
Assist with resolving guest concerns and ensuring guest satisfaction.
Communicate with hotel departments to ensure guest needs are met.
Support guest engagement activities, events, and group arrivals.
Monitor guest feedback and identify opportunities to improve the guest experience.
Assist with Front Desk operations, including check-ins and checkouts, as needed.