Guest Experience Coordinator

Pacific Palms Resort; California; On-site; USD 20,000 - 29,000; Full time

Job summary

Pacific Palms Resort in California is seeking a courteous Host to greet guests, seat them at appropriate tables, and take reservations, ensuring a smooth flow of dining operations and a warm first impression.

The ideal candidate maintains a professional appearance, communicates clearly, handles shifting schedules including evenings and holidays, and supports teammates to deliver outstanding guest service from arrival to departure.

Qualifications

• Minimum high school diploma or equivalent.
• Food Handlers certificate required.
• Excellent communication skills.
• Professional appearance and attitude.
• Able to work varied shifts including evenings, weekends and holidays.
• Basic mathematical skills; comfortable with basic computer systems.

Responsibilities

• Greet Guests
• Seat guests at appropriate tables
• Take reservations
• Organize room for reservations and expected business
• Ensure all guest dining is taken care of
• Thank guests and provide a proper salutation
• Maintain knowledge of food and beverage items offered
• Assist other co-workers in serving guests
• Complete side-work assigned
• Complete any task or project given by Supervisor/Manager
• Impeccable attire and attitude at all times; friendly, helpful and professional demeanor
• Provide a smiling positive first and last impression
• Establish a first great impression when taking reservations
• Follow rules and guidelines spontaneously
• Ability to identify strengths & weaknesses of server staff
• Communicate over the telephone with a smile
• Motto: You only get one chance at a positive first impression
• Treat guests with appreciation and enthusiasm
• Adherence to training guidelines
• Aligning individual goals and company goals
• Set goals that focus on operational needs
• Update duties before leaving
• Cooperation & teamwork is essential
• Maintain two-way communications between staff and management

Skills

Customer service experience

Professional appearance & attitude

Excellent communication skills

Able to work varied shifts

Basic mathematical skills

Computer systems knowledge

Education

High School Diploma or equivalent

Food Handlers certificate

Tools

Computer systems knowledge

Job description

Pacific Palms Resort in California is seeking a courteous Host to greet guests, seat them at appropriate tables, and take reservations, ensuring a smooth flow of dining operations and a warm first impression.

The ideal candidate maintains a professional appearance, communicates clearly, handles shifting schedules including evenings and holidays, and supports teammates to deliver outstanding guest service from arrival to departure.