Guest Experience Host: Welcoming, Seamless Dining

Back of The House Inc.; Palo Alto (CA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Tips

401 (k) Retirement Savings Plan

Supplemental phone allowance

shift meal benefits

100% employer-paid health insurance

Employee portal for paystubs, W-2, and

Job summary

Back of The House Inc. in Palo Alto seeks a friendly Host to welcome guests and manage the dining room flow, delivering a warm first impression from arrival through departure. The role emphasizes timeliness, respect, attention to detail, and composure in a fast-paced environment.

Responsibilities include greeting guests, handling reservations with OpenTable, quoting wait times, seating guests, and maintaining clear communication with the service team to ensure a seamless guest experience.

Qualifications

• Previous customer service experience preferred.
• Strong people skills and ability to multitask in a fast-paced environment.
• Genuine interest in hospitality and guest satisfaction.

Responsibilities

• Greet and engage guests in a friendly, natural manner while managing wait times.
• Manage reservations and walk-ins using OpenTable and quote wait times.
• Understand dining room flow, pacing, and table management to ensure smooth service.
• Seat guests with menus, offer water, and provide children’s menus when needed.
• Communicate guest details (celebrations, allergies, preferences) to the team.

Skills

Customer service

Hospitality

Multitasking

Communication

Education

High school diploma

Tools

OpenTable

Job description

Back of The House Inc. in Palo Alto seeks a friendly Host to welcome guests and manage the dining room flow, delivering a warm first impression from arrival through departure. The role emphasizes timeliness, respect, attention to detail, and composure in a fast-paced environment.

Responsibilities include greeting guests, handling reservations with OpenTable, quoting wait times, seating guests, and maintaining clear communication with the service team to ensure a seamless guest experience.