Guest Relations Host: Seating, Reservations & Service

Big Sur Lodge; California; On-site; USD 19,889 - 28,326; Full time

Job summary

A premier hospitality unit in California is seeking a Host to greet guests and manage reservations. The Host is responsible for ensuring guests are satisfied and have a positive experience from the moment they arrive. Responsibilities include greeting customers, escorting them to their tables, and maintaining a clean lobby area. A High School diploma is preferred along with excellent customer service skills. This role involves standing for long periods and moving frequently throughout the unit.

Qualifications

• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• Ability to recognize when a problem has occurred and communicate it to management.
• Ability to stand for the entire work day.

Responsibilities

• Greet customers in a positive and welcoming manner.
• Escort customers to their tables and assist in seating.
• Clean and organize lobby area and host stand.

Skills

Customer service abilities

Multi-tasking

Organization

Education

High School Diploma/G.E.D. equivalent preferred

Tools

Touch-screen computer

Reservations system

Multi-line telephone

Job description

A premier hospitality unit in California is seeking a Host to greet guests and manage reservations. The Host is responsible for ensuring guests are satisfied and have a positive experience from the moment they arrive. Responsibilities include greeting customers, escorting them to their tables, and maintaining a clean lobby area. A High School diploma is preferred along with excellent customer service skills. This role involves standing for long periods and moving frequently throughout the unit.