Guest Experience Concierge & Wellness Host

Sauna House; Durham (NC); Hybrid; USD 21,000 - 26,000; Part time

Benefits offered by this job

Employee discounts

Flexible schedule

Paid time off

Wellness resources

Job summary

Sauna House in Durham delivers a unique wellness experience through heat, cold, rest, and massage, inviting guests from beginners to enthusiasts. The Guest Service Coordinator ensures a warm, organized environment and supports daily operations to uphold the Sauna House brand.

As a part-time team member, you’ll engage guests, promote memberships, manage reservations, and contribute to a high-quality guest journey while working evenings and weekends in a collaborative setting.

Qualifications

• A natural host with a guest-first mindset.
• Strong communication and interpersonal skills.
• Ability to promote memberships and services.

Responsibilities

• Create a warm, attentive experience at every touchpoint—greeting guests at check-in and anticipating their needs.
• Resolve guest concerns with empathy and urgency, look for opportunities to exceed expectations.
• Educate guests on Sauna House offerings, memberships, and events to enhance wellness journeys.
• Maintain a welcoming presence and build relationships that inspire repeat visits.
• Promote memberships and services to drive sales and retain customers.
• Support promotional campaigns and events that boost brand awareness.

Skills

Guest experience

Hospitality

Communication

Sales

Time management

Teamwork

Tools

Reservation systems

Point-of-sale

Job description

Sauna House in Durham delivers a unique wellness experience through heat, cold, rest, and massage, inviting guests from beginners to enthusiasts. The Guest Service Coordinator ensures a warm, organized environment and supports daily operations to uphold the Sauna House brand.

As a part-time team member, you’ll engage guests, promote memberships, manage reservations, and contribute to a high-quality guest journey while working evenings and weekends in a collaborative setting.