Guest Experience Host - Wellness & Memberships

Sauna House Bonita Springs; Town of Florida (NY); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

Employee discounts

Flexible schedule

Wellness resources

Job summary

Sauna House Bonita Springs is seeking a Guest Service Coordinator to deliver warm hospitality, manage guest flow, and support daily operations at our Bonita Springs bathhouse. You will greet guests, handle check-ins, promote memberships and services, process reservations and payments, and help maintain a clean, welcoming environment while upholding brand standards and guest privacy.

This part-time role offers flexible scheduling and opportunities to grow within a wellness-focused team that

Qualifications

• Experience in hospitality or wellness preferred.
• Strong communication and guest-service orientation.
• Ability to manage reservations, scheduling, and payments.
• Comfort promoting memberships and retail.

Responsibilities

• Create a warm, attentive experience at every touchpoint — greeting guests at check-in and anticipating their needs throughout the visit
• Resolve guest concerns with empathy, professionalism, and urgency, looking for opportunities to exceed expectations
• Educate guests on Sauna House offerings, massage services, memberships, retail, and events to enhance their wellness journey
• Maintain a visible, welcoming presence throughout the bathhouse and build relationships that inspire repeat visits
• Promote memberships, packages, massage services, and retail by confidently educating guests on the value of Sauna House offerings
• Recommend memberships, services, and products based on each guest’s individual needs and wellness goals
• Support promotional campaigns, local marketing, and special events that drive brand awareness and guest engagement
• Contribute to individual and location sales goals through hospitality, product knowledge, and personalized recommendations
• Check guests in and out accurately while creating a welcoming, efficient arrival and departure experience
• Manage reservations, scheduling, and guest communications; respond promptly to inbound inquiries
• Process payments correctly, maintain accurate guest records, and protect guest information with professionalism and confidentiality
• Complete opening, mid-shift, and closing procedures; restock inventory and guest amenities to support uninterrupted operations
• Maintain an “opening day” clean, organized, and fully stocked environment across all guest-facing spaces
• Follow all safety, health, and guest protocols; proactively identify and immediately report hazards or operational issues to leadership
• Monitor sauna and cold pool functionality and communicate maintenance needs promptly
• Communicate openly, respectfully, and professionally with teammates and leadership
• Support fellow team members during busy periods and assist in multiple areas of the business with a team-first mindset
• Participate in team meetings and training; share guest feedback and ideas that improve the guest experience and operational efficiency

Skills

Hospitality

Customer service

Communication

Sales & memberships

Teamwork

Time management

Emotional intelligence

Attention to detail

Tools

POS systems

Reservations software

Job description

Sauna House Bonita Springs is seeking a Guest Service Coordinator to deliver warm hospitality, manage guest flow, and support daily operations at our Bonita Springs bathhouse. You will greet guests, handle check-ins, promote memberships and services, process reservations and payments, and help maintain a clean, welcoming environment while upholding brand standards and guest privacy.

This part-time role offers flexible scheduling and opportunities to grow within a wellness-focused team that