Guest Experience Lead

Sauna House Charlotte; Charlotte (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Sauna House Charlotte is seeking a Guest Service Coordinator to ensure an exceptional experience for every guest. Your role will focus on creating a warm atmosphere and managing guest interactions with kindness and expertise.

In this role, you will manage check-in processes, maintain facility standards, and share your knowledge of sauna and wellness practices. The ideal candidate will embody the values of empathy, attention to detail, and passion for guest services.

Qualifications

• Exceptional hospitality and customer service skills.
• Ability to anticipate and accommodate guest needs.
• Strong communication skills via phone, email, and in-person.
• Detail-oriented with a focus on creating a premium environment.

Responsibilities

• Provide warm and intentional welcome to guests.
• Manage check-in/out process and appointment scheduling.
• Ensure cleanliness and organization of the facility.
• Act as a knowledgeable advocate for Sauna House’s offerings.

Skills

Exceptional hospitality

Active listening

Expert communication

Attention to detail

Job description

Sauna House Charlotte is seeking a Guest Service Coordinator to ensure an exceptional experience for every guest. Your role will focus on creating a warm atmosphere and managing guest interactions with kindness and expertise.

In this role, you will manage check-in processes, maintain facility standards, and share your knowledge of sauna and wellness practices. The ideal candidate will embody the values of empathy, attention to detail, and passion for guest services.