Front Desk Guest Experience Specialist

Cliff House Maine; Cape Neddick (ME); On-site; USD 27,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Life Insurance (100% employer paid)

Long Term Disability (100% employer)

Voluntary Supplemental Insurances

Hotel, Restaurant, Spa, and Retail Dis

401K with Company Match

Job summary

Cliff House Maine is seeking a Front Desk Agent for year-round, full-time status to welcome guests and assist with check-in and check-out, ensuring comfort and a welcoming atmosphere. You will promote hotel services and amenities to guests.

Pay range: $19.87 - $23 per hour. The role requires a warm, enthusiastic personality, strong English communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Flexibility with work days and hours.
• Previous experience providing service and handling cash.
• People person who enjoys serving others.
• Fluent English communication, both spoken and written.

Responsibilities

• Welcome guests and assist with check in/check out promptly.
• Respond with personal spirit even when busy.
• Create memorable experiences with a warm personality.
• Resolve guest complaints to create loyalty.
• Share knowledge of services and amenities available to guests.
• Collaborate with team to communicate guest needs.

Skills

Customer service

Communication

Cash handling

Flexibility

Multi-tasking

English fluency

POS system

Tools

POS system

Job description

Cliff House Maine is seeking a Front Desk Agent for year-round, full-time status to welcome guests and assist with check-in and check-out, ensuring comfort and a welcoming atmosphere. You will promote hotel services and amenities to guests.

Pay range: $19.87 - $23 per hour. The role requires a warm, enthusiastic personality, strong English communication, and the ability to multitask in a fast-paced environment.