Guest Experience Concierge | Retail Center

Jones Lang LaSalle Incorporated; Scottsdale, Northern (AZ, KY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) matching

Medical/Dental/Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated is seeking a Concierge to deliver exceptional guest experiences at a Scottsdale retail center. You will provide information, direct guests to amenities, and support store and property programs while maintaining a professional appearance.

The role emphasizes excellent communication, problem solving, and a proactive, guest-focused mindset. The schedule is full-time with shifts from 9:45 AM to 6:15 PM or 10:15 AM to 7:15 PM.

Qualifications

• Excellent communication skills including verbal and written.
• Ability to complete multiple tasks while maintaining a pleasant and professional demeanor.
• Ability to listen and react quickly to guests’ and retailers’ requests.

Responsibilities

• Upholds helpful, friendly, and professional service standard at all times.
• Directs guests efficiently to retailers, dining, lodging and attractions.
• Effectively pairs services to guests’ needs.
• Utilizes an 'above and beyond' approach to assisting guests.
• Supports all property programs and initiatives enthusiastically.
• Keeps Guest Services Desk stocked with information including local maps and brochures.

Skills

Customer service

Communication skills

Problem solving

Guest interaction

Team player

Tools

Microsoft Office

Google Docs

Digital technology

Job description

Jones Lang LaSalle Incorporated is seeking a Concierge to deliver exceptional guest experiences at a Scottsdale retail center. You will provide information, direct guests to amenities, and support store and property programs while maintaining a professional appearance.

The role emphasizes excellent communication, problem solving, and a proactive, guest-focused mindset. The schedule is full-time with shifts from 9:45 AM to 6:15 PM or 10:15 AM to 7:15 PM.