Telephone Operator

Clear Destination Inc.; Northern (KY); Hybrid; USD 24,000 - 36,000; Full time

Benefits offered by this job

Exclusive Discounts

Employee Meal Program

Training & Appreciation Events

Peer Recognition

Leadership Development

Wellness Fair

Free Parking

Benefits after 60 days

Job summary

Kiawah Island Golf Resort is seeking a Telephone Operator to create a warm first impression by efficiently answering incoming calls and providing accurate information to guests. The role requires excellent English communication, ability to work independently or in a team, and willingness to pass a background check.

Responsibilities include handling wake-up calls, coordinating guest laundry, resolving challenges, entering requests in the system, and upholding resort policies.

Qualifications

• High school diploma or equivalent is required.
• Positive and energetic attitude.
• Basic computer skills required.
• Ability to work independently and in a team.
• Excellent English communication, both verbal and written.
• Must pass a background check.
• 24-hour department with non-set schedules.

Responsibilities

• Answer incoming calls and direct to appropriate staff.
• Take and execute wake-up calls.
• Receive guest laundry and dispatch for delivery.
• Resolve guest challenges.
• Enter guest and employee requests into the computer system.
• Uphold the resort's core values and policies and procedures.
• All other duties, as assigned.

Skills

Positive attitude

Basic computer skills

Teamwork

English communication

Background check

Education

High school diploma or equivalent

Job description

Position Summary

As aTelephoneOperator, you set the first impression for Kiawah Island Golf Resort by answering incoming calls efficiently and with a friendly attitude. Operators always show compassion, consideration, and consistently provide accurate and precise information to our guests with a smile in our voice. Operators are responsiblefor patiently resolving guests’ concerns and graciously complying with their needs.

Pay Rate

The rate of pay listed on job boards are auto-generated numbers. Kiawah Island Golf Resort’s actual rate of pay will be determined during the hiring process.

Qualifications

• Minimum Education - High school diploma or equivalent.


• Positive and energetic attitude.


• Basic Computer Skills are required.


• Must work both independently and in a team environment.


• Good to excellent communication skills in English both verbal and written.


• Must be able to pass a background check.


• 24 Hour Department- Not Able to Accommodate Set Schedules

Expectations & Responsibilities

• Answer incoming calls and direct to appropriate staff.


• Take and execute wake-up calls.


• Receive guest laundry and dispatch for delivery.


• Resolve guest challenges.


• Take guests and employees’ requests and enter it into the computer system.


• Upholds the core values and policies and procedures of the resort.


• All other duties, as assigned.

Essential Physical Requirements

• Must be able to lift and carry up to 20 pounds across short-medium distance.


• Must be able to work on site due to daily needs of the job requirements.

Perks & Benefits

• Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa, Restaurants, Recreation and Retail Shops


• Employee Meal Program


• Employee Trainings and Appreciation Events throughout the year


• Recognition Awards and Incentive Events, Peer to Peer Recognition


• Leadership & Career Development


• Bi-annual Wellness Fair


• Free Parking!


• Medical, Dental, Vision, Short Term & Long Term Disability, Life Insurance and Vacation Pay - available for Full Time employees after 60days of employment.


• 401k - available after 30 days of employment

Our Story

Kiawah Island Golf Resort is a destination for luxury golf and beach vacations near Charleston, South Carolina. We offer Five-Star accommodations, world-class resort amenities, award-winning recreational activities, and some of the most respected golf courses in the nation.

The resort concentrates on hiring the best individuals. Each of our talented and skilled employees strive for our mission to be recognized as the best golf and tennis resort on the East Coast. We are committed to providing employees with caring, gracious service in the traditions of genuine southern hospitality.