PBX Operator

Kiawah Island Golf Resort; South Carolina; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Exclusive discounts

Employee meal program

Training and appreciation events

Recognition awards

Leadership and career development

Bi-annual wellness fair

Free parking

Insurance and vacation after 60 days

401k after 30 days

Job summary

Kiawah Island Golf Resort is seeking a Telephone Operator to create the first impression for guests by answering incoming calls with warmth and accuracy. You will assist guests, route requests, and coordinate wake-up calls in a fast-paced on-site environment.

This role emphasizes friendly communication, teamwork, and adherence to resort policies. The position requires basic computer skills, the ability to pass a background check, and flexibility with schedules in a 24-hour department.

Qualifications

• Minimum Education – High school diploma or equivalent.
• Positive and energetic attitude.
• Basic Computer Skills are required.
• Must work both independently and in a team environment.
• Good to excellent communication skills in English both verbal and written.
• Must be able to pass a background check.
• 24 Hour Department- Not Able to Accommodate Set Schedules

Responsibilities

• Answer incoming calls and direct to appropriate staff.
• Take and execute wake-up calls.
• Receive guest laundry and dispatch for delivery.
• Resolve guest challenges.
• Take guests and employees’ requests and enter it into the computer system.
• Upholds the core values and policies and procedures of the resort.
• All other duties, as assigned.

Skills

Positive attitude

Excellent communication

Team player

Basic computer skills

Education

High school diploma or equivalent

Job description

Position Summary:

As aTelephoneOperator, you set the first impression for Kiawah Island Golf Resort by answering incoming calls efficiently and with a friendly attitude. Operators always show compassion, consideration, and consistently provide accurate and precise information to our guests with a smile in our voice. Operators are responsiblefor patiently resolving guests’ concerns and graciously complying with their needs.

Pay Rate:

The rate of pay listed on job boards are auto-generated numbers. Kiawah Island Golf Resort’s actual rate of pay will be determined during the hiring process.

Qualifications:

• Minimum Education – High school diploma or equivalent.


• Positive and energetic attitude.


• Basic Computer Skills are required.


• Must work both independently and in a team environment.


• Good to excellent communication skills in English both verbal and written.


• Must be able to pass a background check.


• 24 Hour Department- Not Able to Accommodate Set Schedules

Expectations & Responsibilities:

• Answer incoming calls and direct to appropriate staff.


• Take and execute wake-up calls.


• Receive guest laundry and dispatch for delivery.


• Resolve guest challenges.


• Take guests and employees’ requests and enter it into the computer system.


• Upholds the core values and policies and procedures of the resort.


• All other duties, as assigned.

Essential Physical Requirements:

• Must be able to lift and carry up to 20 pounds across short-medium distance.


• Must be able to work on site due to daily needs of the job requirements.

Perks & Benefits:

• Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa, Restaurants, Recreation and Retail Shops


• Employee Meal Program


• Employee Trainings and Appreciation Events throughout the year


• Recognition Awards and Incentive Events, Peer to Peer Recognition


• Leadership & Career Development


• Bi-annual Wellness Fair


• Free Parking!


• Medical, Dental, Vision, Short Term & Long Term Disability, Life Insurance and Vacation Pay - available for Full Time employees after 60days of employment.


• 401k – available after 30 days of employment

Our Story:

Kiawah Island Golf Resort is a destination for luxury golf and beach vacations near Charleston, South Carolina. We offer Five-Star accommodations, world-class resort amenities, award-winning recreational activities, and some of the most respected golf courses in the nation.

The resort concentrates on hiring the best individuals. Each of our talented and skilled employees strive for our mission to be recognized as the best golf and tennis resort on the East Coast. We are committed to providing employees with caring, gracious service in the traditions of genuine southern hospitality.