Guest Services Operator — Welcoming Calls & Guest Care

Clear Destination Inc.; Northern (KY); Hybrid; USD 24,000 - 36,000; Full time

Benefits offered by this job

Exclusive Discounts

Employee Meal Program

Training & Appreciation Events

Peer Recognition

Leadership Development

Wellness Fair

Free Parking

Benefits after 60 days

Job summary

Kiawah Island Golf Resort is seeking a Telephone Operator to create a warm first impression by efficiently answering incoming calls and providing accurate information to guests. The role requires excellent English communication, ability to work independently or in a team, and willingness to pass a background check.

Responsibilities include handling wake-up calls, coordinating guest laundry, resolving challenges, entering requests in the system, and upholding resort policies.

Qualifications

• High school diploma or equivalent is required.
• Positive and energetic attitude.
• Basic computer skills required.
• Ability to work independently and in a team.
• Excellent English communication, both verbal and written.
• Must pass a background check.
• 24-hour department with non-set schedules.

Responsibilities

• Answer incoming calls and direct to appropriate staff.
• Take and execute wake-up calls.
• Receive guest laundry and dispatch for delivery.
• Resolve guest challenges.
• Enter guest and employee requests into the computer system.
• Uphold the resort's core values and policies and procedures.
• All other duties, as assigned.

Skills

Positive attitude

Basic computer skills

Teamwork

English communication

Background check

Education

High school diploma or equivalent

Job description

Kiawah Island Golf Resort is seeking a Telephone Operator to create a warm first impression by efficiently answering incoming calls and providing accurate information to guests. The role requires excellent English communication, ability to work independently or in a team, and willingness to pass a background check.

Responsibilities include handling wake-up calls, coordinating guest laundry, resolving challenges, entering requests in the system, and upholding resort policies.