Guest Experience Concierge (Part-Time or Full-Time)

Socket.dev; Bend (OR); On-site; USD 32,000 - 46,000; Part time

Job summary

Juniper Preserve is seeking a Guest Experience Coordinator to create a warm, welcoming experience for resort guests, Residence Club members and their guests. You will staff front desk operations, addressing guest concerns, checking in/out, and sharing information about local attractions and resort amenities.

This role offers a flexible schedule (part-time or full-time) with shifts Wed-Sat 11:30am-8:00pm and optional Sundays.

Qualifications

• Ability to perform each duty satisfactorily; reasonable accommodations may be made for individuals with disabilities.
• Must be able to pass a drug test.
• Valid Oregon driver’s license with no recent alcohol-related offenses or criminal record.
• College or university qualifications, or two years of related work experience in a Guest Services capacity.

Responsibilities

• Demonstrate a guest-driven style of service with an upbeat, friendly sense of urgency in all interactions with resort guests, members, and their guests.
• Greet and welcome all guests at Juniper Preserve with an enthusiastic and professional demeanor.
• Maintain the privacy of all Juniper Preserve guests.
• Accommodate all requests for information in a congenial manner.
• Handle guest concerns or issues immediately, ensuring guest satisfaction.
• Notify designated department/personnel for resolving the situation and follow up within 30 minutes to ensure completion and guest satisfaction.
• Communicate pertinent guest information to designated departments/personnel.

Skills

Guest services

Effective communication

Multi-tasking

Cash handling

Phone etiquette

Google Suite

Basic accounting

Written correspondence

Education

High school diploma

College degree or related experience

Tools

Springer Miller Systems

Google Suite

Microsoft Excel

Microsoft Outlook

Job description

Juniper Preserve is seeking a Guest Experience Coordinator to create a warm, welcoming experience for resort guests, Residence Club members and their guests. You will staff front desk operations, addressing guest concerns, checking in/out, and sharing information about local attractions and resort amenities.

This role offers a flexible schedule (part-time or full-time) with shifts Wed-Sat 11:30am-8:00pm and optional Sundays.