Guest Experience Concierge — Parking & Service

LAZ Parking; Carlsbad (CA); On-site; USD 23,000 - 30,000; Full time

Job summary

LAZ Parking is seeking a Customer Service Representative in Carlsbad, CA. The role involves greeting customers, addressing inquiries, and resolving issues with a friendly, professional approach at the parking facilities.

The candidate should have strong customer service experience, be able to work on multiple lanes, and communicate effectively in English. 1/1 shift patterns and non-exempt status apply.

Qualifications

• Strong customer service experience.
• Able to communicate professionally and effectively in English.
• Familiarity with parking revenue control systems is a plus.

Responsibilities

• Greet customers, respond promptly to inquiries, and resolve issues with a caring attitude.
• Assist customers in lanes and direct traffic when needed.
• Promote premier customer satisfaction with a friendly demeanor and can-do attitude.
• Monitor facilities and assist customers throughout the garage.

Skills

Customer service

Communication

Teamwork

Problem solving

Computer skills

Work under pressure

Independent decisions

Interpersonal skills

Education

High school diploma or GED

Tools

Parking revenue system

Job description

LAZ Parking is seeking a Customer Service Representative in Carlsbad, CA. The role involves greeting customers, addressing inquiries, and resolving issues with a friendly, professional approach at the parking facilities.

The candidate should have strong customer service experience, be able to work on multiple lanes, and communicate effectively in English. 1/1 shift patterns and non-exempt status apply.