Guest Experience Concierge – Outdoor Luxury Resort

Windy Hill Farm and Preserve; Poplar Springs (TN); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Job summary

Windy Hill Farm and Preserve in East Tennessee is seeking a friendly, reliable Guest Services Agent to greet guests, handle check-in/out, and support valet services in a luxurious outdoor setting.

You will assist with event setups, maintain exterior spaces, and coordinate with housekeeping to ensure a seamless guest experience. Prior hospitality experience is a plus, and the role includes both full-time and part-time opportunities.

Qualifications

• Friendly, reliable and hardworking Guest Services Agent.
• Enjoy helping others and take pride in presentation and cleanliness.
• Comfortable working in a hands-on outdoor environment.

Responsibilities

• Greet guests and assist with check-in and check-out.
• Provide valet parking services safely and courteously.
• Prepare golf carts and maintain exterior spaces.
• Assist guests with luggage, directions and inquiries.
• Set up and break down meetings and outdoor events.
• Conduct daily rounds to ensure readiness for guests and activities.
• Meet and exceed guest requests and expectations.
• Coordinate with housekeeping and maintenance to address guest needs.

Skills

Customer service

Team player

Outdoor work

Driver's license

Hospitality experience

Guest relations

Guest satisfaction

Resort experience

Job description

Windy Hill Farm and Preserve in East Tennessee is seeking a friendly, reliable Guest Services Agent to greet guests, handle check-in/out, and support valet services in a luxurious outdoor setting.

You will assist with event setups, maintain exterior spaces, and coordinate with housekeeping to ensure a seamless guest experience. Prior hospitality experience is a plus, and the role includes both full-time and part-time opportunities.