Luxury Guest Experience Concierge

Bolt Farm Treehouse, LLC; Whitwell (TN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Performance bonus

90-day ramp to AI tools fluency

Job summary

Bolt Farm Treehouse, LLC in Whitwell, TN is seeking a guest-facing team member to greet, assist, and escort guests across 55 acres of luxury treehouse experiences. You will manage arrivals, luggage, villa orientations, and golf-cart operations with a focus on warm, high-EQ service.

On busy days you’ll support deliveries and property operations, while maintaining safety and guest delight. A 90-day ramp supports learning AI tools and digital checklists to enhance service.

Qualifications

• Must have high emotional intelligence and warm interpersonal skills.
• Ability to stay calm under pressure during busy guest arrivals.
• Detail-oriented to maintain spotless carts and accurate guest interactions.
• Reliable and punctual with a proactive, team-first mindset.
• Comfort with using radios, digital checklists, and AI tools to improve operations.

Responsibilities

• Greet guests by name within 30 seconds at the Summit lot.
• Load/unload luggage, transport guests to the Welcome Dome, escort to villas.
• Provide villa walk-through and golf-cart orientation, explain safety rules and waivers.
• Rinse carts, wipe tires, and leave handwritten notes.
• Assist with checkout, retrieve carts and luggage, bid guests farewell warmly.
• Keep wait times under 5 minutes at arrival points.

Skills

High EQ

Calm under pressure

Detail-oriented

Reliable

Team player

Tech-savvy

Tools

Radios

Mobile checklists

ClickUp

AI tools

Job description

Bolt Farm Treehouse, LLC in Whitwell, TN is seeking a guest-facing team member to greet, assist, and escort guests across 55 acres of luxury treehouse experiences. You will manage arrivals, luggage, villa orientations, and golf-cart operations with a focus on warm, high-EQ service.

On busy days you’ll support deliveries and property operations, while maintaining safety and guest delight. A 90-day ramp supports learning AI tools and digital checklists to enhance service.