Boutique Resort Front Desk & Guest Experience Associate

Windy Hill Farm and Preserve; Poplar Springs (TN); On-site; USD 24,000 - 32,000; Part time

Job summary

Windy Hill Farm and Preserve is looking for a guest services professional to join the front desk team in Loudon, TN. The role involves handling reservations, greeting guests, and coordinating activities and dining times to ensure a memorable stay.

Responsibilities include communicating with guests before arrival, updating guest preferences, processing payments, and maintaining a tidy reception area. The position may require working nights, holidays, and weekends as needed.

Qualifications

• High school diploma or equivalent.
• Hospitality experience preferred.
• Must have a valid driver’s license and submit to a background check.

Responsibilities

• Answers phones and assists guests with scheduling reservations and activities.
• Efficiently communicate via emails and calls prior to guest arrival to schedule activities, transportation, and dining times.
• Provide a warm welcome to guests at the front desk and assist with check-in.
• Collect and maintain guest information and preferences by updating guest database.
• Ensure proper payment, deposit, and financial arrangements.
• Flexibility to work nights, holidays, and weekends as needed.
• Maintain cleanliness of lodge and reception area.

Skills

Communication skills

Multitasking

Basic math

Education

High school diploma or equivalent

Job description

Windy Hill Farm and Preserve is looking for a guest services professional to join the front desk team in Loudon, TN. The role involves handling reservations, greeting guests, and coordinating activities and dining times to ensure a memorable stay.

Responsibilities include communicating with guests before arrival, updating guest preferences, processing payments, and maintaining a tidy reception area. The position may require working nights, holidays, and weekends as needed.