Guest Relations Agent - Palms Casino - On Call

Palms; Las Vegas (NV); Hybrid; USD 30,000 - 45,000; Part time

Benefits offered by this job

Competitive pay

Career development programs

Comprehensive benefits

Job summary

The Palms in Las Vegas is looking for a Guest Relations Agent to provide exceptional service during guest check-ins and check-outs, manage reservations, and address guest inquiries. The ideal candidate will have a background in customer service and front desk operations.

This role emphasizes teamwork, professionalism, and hospitality, ensuring each guest experience is memorable. Join our team to be part of creating unforgettable experiences at The Palms!

Qualifications

• 2-3 years of customer service or reception experience preferred.
• At least 2 years front desk experience in a similar first-class hotel preferred.
• Ability to effectively communicate in both written and verbal form.

Responsibilities

• Provide outstanding guest service during check-ins and check-outs.
• Book reservations and address guest needs promptly.
• Generate and analyze daily/weekly detailed reports.

Skills

Customer service

Communication

Problem-solving

Front desk operations

Education

High school diploma or equivalent

Tools

Computerized front office system

Job description

## Guest Relations Agent - Palms Casino - On CallApplylocations: Las Vegas, NVtime type: On Callposted on: Posted 2 Days Agojob requisition id: R0017246Responsible for providing outstanding guest service when checking guests in and out, booking reservations, providing information and additional services to guests as needed. Attends to guest needs and resolve guest problems. Issues keys and processes payments. Works to ensure maximum guest satisfaction at all times. Assists as needed to ensure maximum inventory is available.**Responsibilities:*** Responsible for practicing, supporting, and promoting San Manuel and AAA service standards.* Utilizes empowerment when handling guest opportunities and makes critical guest related decisions.* Generates and analyzes daily/weekly detailed reports.* Maintains room inventory.* Actively supports all group functions including maintaining resume, agenda and serves as a liaison between the meeting planner and the hotel.* Designated to instruct new Team Members regarding company standards and procedures.* Welcome all guests upon arrival.* Perform all check-in functions according to hotel policies and procedures, including but not limited to early check-ins, late check-ins, and walk-ins, and ensure proper payment.* Perform all checkout functions according to hotel policies and procedures, including but not limited to accepting payment by check, charge, cash, and direct bill payments.* Accept, sort, and distribute all messages, small packages and mail for guests at Palms Place.* Produce, generate and distribute all required reports including but not limited to room reports, bucket checks and VIP reports.* Produce keys for guests in accordance with security procedures.* Post charges to guests' accounts and perform other cashier functions, including but not limited to exchanging currency.* Respond to guests' special requests including but not limited to providing extra towels, cots, and newspapers, or direct the request to the appropriate department.* Inspect all equipment and report any problems to appropriate personnel. Follow up to ensure that the problem is corrected.* Interact with guests, co-workers and management in a courteous and professional manner.* Maintain a clean and safe work environment.* Use analytical skills to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.* Interpret and follow instructions provided in written, oral, and diagrammatic or schedule form.* Perform other job duties as requested.### **Qualifications:*** High school or equivalent education preferred.* Two to three years customer service or reception experience preferred.* At least two years front desk experience in a similar first-class hotel preferred.* Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.* Be able to answer phones quickly, courteously and in a professional manner.* Ensure that guests' business is kept confidential.* Be able to operate computerized front office system.* Comprehend and follow instructions, make decisions without supervision, and prioritize tasks in order to meet appropriate deadlinesSMGHA, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.At Palms Casino Resort and Palms Place, we believe our Team Members are the heart of our success. Every role plays a role in creating unforgettable experiences for our guests. We provide competitive pay, benefits, and programs that help you learn and grow. Guided by our values: Integrity, Humility, Unity, Respect, and Excellence, we are committed to a workplace where your well-being and career development come first.Join our team and be part of something special!