Guest Experience Concierge - Luxury Beachfront Front Desk

Davidson Hospitality Group; Miami Beach (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Hotel discounts

Tuition reimbursement

Paid time off

Job summary

Davidson Hospitality Group is seeking a Front Desk Agent for the Royal Palm South Beach Miami. You will warmly welcome guests, manage check-ins/outs, handle inquiries, and coordinate with hotel departments to ensure a seamless stay.

The role requires strong communication, cash handling experience, and proficiency with hotel PMS software. Flexibility to work evenings, weekends, and holidays is essential.

Qualifications

• Experience in customer service, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Ability to stay calm under pressure and solve problems.
• Proficient with hotel property management software and computer systems.
• Strong organizational and multitasking abilities.
• Flexible schedule including evenings, weekends, and holidays.
• High School diploma or equivalent.

Responsibilities

• Provide exceptional guest service and first impression.
• Check-in and check-out guests accurately and efficiently.
• Respond to inquiries and resolve issues with professionalism.
• Offer information about local attractions, dining, and hotel amenities.
• Collaborate with departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate attention to detail and proactive guest satisfaction.

Skills

Customer service

Cash handling

Communication

Problem-solving

Organizational skills

Multitasking

Flexibility

Interpersonal skills

Education

High School diploma or equivalent

Tools

Hotel PMS software

Computer systems

Job description

Davidson Hospitality Group is seeking a Front Desk Agent for the Royal Palm South Beach Miami. You will warmly welcome guests, manage check-ins/outs, handle inquiries, and coordinate with hotel departments to ensure a seamless stay.

The role requires strong communication, cash handling experience, and proficiency with hotel PMS software. Flexibility to work evenings, weekends, and holidays is essential.