Guest Experience Concierge — Maui Eco-Retreat

Hale Akua Garden Farm; Haiku (HI); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

PTO: Vacation Days

Sick Days

Holiday Pay

Mental Leave

Yoga room access

Job summary

Hale Akua Garden Farm & Eco-Retreat Center in Maui seeks a Guest Services Executive to ensure outstanding guest experiences. You will handle reservations, check-ins/outs, concierge duties, and daily office tasks for retreats and lodging.

Experience with customer service, strong communication, and a willingness to learn new systems is essential. Training position with opportunities to grow into core team responsibilities, while supporting retreat leaders and guests.

Qualifications

• Excellent written and verbal communication skills.
• Detail-oriented, highly organized and customer-centric.
• Proficient with Slack, email, and office software tools.
• Ability to learn Retreat Guru or similar PMS quickly.

Responsibilities

• Answer incoming calls and forward voicemails with retreat details.
• Greet guests, manage check-in/check-out and upsell facilities.
• Handle mail, packages, and daily administrative tasks.
• Coordinate bookings via OTA platforms and manage guest inquiries.
• Provide concierge services and local activity recommendations.
• Assist retreat sales and prepare daily work logs.
• Support invoice processing and vendor payments.

Skills

Communication

Detail-oriented

Organization

Tech proficiency

Tools

Slack

Zoom

Outlook

Google Drive

MS Office

Excel

Job description

Hale Akua Garden Farm & Eco-Retreat Center in Maui seeks a Guest Services Executive to ensure outstanding guest experiences. You will handle reservations, check-ins/outs, concierge duties, and daily office tasks for retreats and lodging.

Experience with customer service, strong communication, and a willingness to learn new systems is essential. Training position with opportunities to grow into core team responsibilities, while supporting retreat leaders and guests.